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Healthcare & Medical Virtual Assistants by Practice Type
A healthcare virtual assistant is a remote administrative professional who handles scheduling, intake, insurance, billing, and patient communication for medical, dental, therapy, pharmacy, and veterinary practices. VA MASTERS recruits dedicated Filipino healthcare and medical virtual assistants for 16 specific roles, each tested on the real tasks of that role.
This page lists every healthcare role we recruit for, grouped by practice type, with hourly rates, monthly costs, and our own 2026 hiring data. For a full overview, start with our medical virtual assistant services page, or book a free discovery call.
Last updated: September 2026. Rates and data on this page are reviewed every quarter.
Key Facts (September 2026)
- Rates: $6.50 to $14 per hour, depending on the role (16 roles listed below).
- Monthly cost: about $520 to $1,120 part-time (80 hours) or $1,040 to $2,240 full-time (160 hours).
- Savings: 43% to 65% below the U.S. median wage for medical records specialists ($24.59/hr, BLS May 2025), before benefits.
- Admin-heavy work: administrative and operations support, the category that covers scheduling, intake, and records work, appears in 64.1% of VA roles opened in February to August 2026 (VA MASTERS data).
- Selectivity: VA MASTERS received 708 applications for every hire between April 2025 and April 2026, and hired candidates scored 42% higher on skills tests than the average applicant (VA MASTERS data).
- Selectivity: 1 hire for every 708 applications across VA MASTERS roles (102,677 applications, 145 hires, April 2025 to April 2026).
- Start: no setup fee and no recruitment fee. First candidates usually within 2 business days.
What Do Healthcare Virtual Assistants Do?
Healthcare VAs take the admin load off clinical teams. They never replace licensed staff.
- Front office: scheduling, confirmations, recalls, and patient calls.
- Insurance: eligibility checks, prior authorizations, and payer follow-up.
- Billing: claims, denials, and payment posting.
- Intake: new patient forms, records requests, and referral tracking.
- Records: EHR updates and document management under your privacy policies.
- Growth: reviews, reactivation campaigns, and patient newsletters.
Read more in our guide what is a virtual medical assistant. Related roles live on other hubs, such as customer support VAs and finance and accounting VAs.
All Healthcare Virtual Assistant Roles and Rates
Every role below has its own page with tasks, tools, and details. Rates are hourly and follow our published pricing by role category.
Medical Practices & Clinics
Remote front office and practice admin so clinical staff can focus on patients.
| Role | What they handle | Rate |
|---|---|---|
| Medical Virtual Assistant Services | Healthcare admin support for practices, clinics, and healthcare organizations | $8.50 - $14/hr |
| Medical & Dental VA | Scheduling, insurance verification, prior authorizations, and credentialing | $8.50 - $14/hr |
| Chiropractor VA | Scheduling, patient recall, insurance verification, and billing support | $8.50 - $14/hr |
| Optometry VA | Eye care scheduling, VSP and EyeMed verification, recalls, and lab orders | $8.50 - $14/hr |
| Therapist VA | Therapy practice admin, client scheduling, intake forms, and billing | $8.50 - $14/hr |
| Med Spa VA | Booking, consultations follow-up, reviews, and memberships | $8.50 - $14/hr |
| Telehealth VA | Virtual visit scheduling, patient onboarding, and platform support | $8.50 - $14/hr |
Dental
Support for dental offices and labs that run on tight schedules and insurance paperwork.
| Role | What they handle | Rate |
|---|---|---|
| Dental VA | Front office, scheduling, insurance verification, and patient follow-up | $8.50 - $14/hr |
| Dental Lab VA | Case intake, order tracking, doctor communication, and invoicing | $8.50 - $14/hr |
Billing, Intake & Compliance
Revenue cycle, patient intake, and privacy-aware admin work.
| Role | What they handle | Rate |
|---|---|---|
| Medical Billing VA | Claims, coding support, denials follow-up, and payment posting | $8.50 - $14/hr |
| Intake Coordinator VA | New patient or client intake, forms, eligibility checks, and scheduling | $8.50 - $14/hr |
| HIPAA-Aware Healthcare Admin VA | Healthcare admin under your HIPAA policies, BAA, and access controls | $8.50 - $14/hr |
Pharmacy, Home Care & Veterinary
Admin support for care providers outside the traditional clinic.
| Role | What they handle | Rate |
|---|---|---|
| Pharmacy VA | Refill management, patient calls, insurance verification, and prior auths | $8.50 - $14/hr |
| Home Health Care VA | Caregiver scheduling, intake, EVV follow-up, and claims support | $8.50 - $14/hr |
| Assisted Living VA | Family communication, tours scheduling, admissions paperwork, and records | $8.50 - $14/hr |
| Veterinary VA | Appointment booking, reminders, client calls, and practice admin | $6.50 - $10/hr |
How We Recruit and Test Admin VAs
How Much Does a Healthcare Virtual Assistant Cost in 2026?
A healthcare virtual assistant from VA MASTERS costs $6.50 to $14 per hour. That is roughly $1,040 to $2,240 per month full-time, or about half that for the most common 80-hour part-time role.
| Role category | Hourly rate | Part-time (80 hrs/month) | Full-time (160 hrs/month) |
|---|---|---|---|
| Healthcare Administration (medical, dental, billing, pharmacy) | $8.50 - $14/hr | $680 - $1,120 | $1,360 - $2,240 |
| Administrative & Operations Support | $6.50 - $10/hr | $520 - $800 | $1,040 - $1,600 |
For comparison, the U.S. median wage for medical records specialists is $24.59 per hour ($51,140 per year), according to the U.S. Bureau of Labor Statistics (May 2025). On wages alone, that puts a VA MASTERS healthcare VA 43% to 65% lower, before you count benefits, payroll taxes, equipment, and recruiting costs.
Without a Healthcare VA
- Phones ring while staff are with patients
- Prior authorizations delay care
- Denied claims pile up
- No-shows and gaps in the schedule
With VA MASTERS
- Calls and messages answered
- Insurance checked before visits
- Claims followed up every day
- 43% to 65% lower wages than a local medical records specialist
Need exact numbers for your case? See our medical VA cost guide, or use our savings calculators.
As a medical tourism company operating globally across multiple countries and locations, maintaining organization and efficiency is crucial for our success. VA Masters helped us map out our processes and routines, identifying tasks that could be outsourced. Hiring four virtual assistants for administrative tasks, operations, customer support, and social media allowed us to streamline our workflow.
VA Hiring Data (2026)
These figures come from VA MASTERS' own recruitment records. Our reports group roles by type of work, not by client industry, so healthcare roles appear under admin, finance, and customer support work.
| Metric | Healthcare | All VA roles | Source |
|---|---|---|---|
| Share of VA roles with admin and operations work | 64.1% | n/a | What businesses outsource |
| Median days to fill an admin role | 14 | 15 | What businesses outsource |
| Admin and operations roles that require AI skills | 22.3% | 26.4% | AI in job requirements |
| Applications per hire | n/a | 708 | Hiring funnel |
| Skill test score, hired vs all applicants | n/a | 3.90 vs 2.78 | Skill test score gap |
| Signed agreement to onboarding meeting | n/a | 2 days (median) | Hiring timeline |
Methodology: Role and AI figures cover 323 roles opened by 253 companies between February and August 2026 (322 with a full job description). Time-to-fill covers roles opened January 2025 to August 2026 with a recorded close, measured from role opening to hire. Funnel and skill-test figures cover April 20, 2025 to April 19, 2026. Pricing follows VA MASTERS' rate card by role category.
What the data means for you
Most healthcare VA work is administrative, but the stakes are higher: privacy rules, insurance deadlines, and patient experience. Include your EHR, payers, and privacy policies in the job description, and we test for them.
Which Role Fits Your Practice?
Start with the role built for your practice type. Our data shows specific role titles attract better-matched candidates than generic postings (role definition study).
| Your practice | Most common first hire | Start here |
|---|---|---|
| Medical practice or clinic | Front office and insurance | Medical & Dental VA |
| Dental office | Front office | Dental VA |
| Pharmacy | Refills and insurance | Pharmacy VA |
| Therapy or mental health practice | Scheduling and intake | Therapist VA |
| Any practice with claim backlogs | Revenue cycle | Medical Billing VA |
| Veterinary clinic | Front desk | Veterinary VA |
Pro Tip
Sign a Business Associate Agreement where required and set up role-based EHR access before the VA's first day, so onboarding does not stall.
AI Skills in 2026 and Beyond
Healthcare uses AI carefully, and so do healthcare VAs. Across administrative and operations roles opened in February to August 2026, 22.3% required AI skills, below the 26.4% average (full report).
| Where AI shows up | What it looks like for a healthcare VA |
|---|---|
| Scheduling | Automated reminders and online booking, with the VA handling changes |
| Documentation | AI scribe notes prepared by approved tools, filed by the VA under practice rules |
| Eligibility and claims | Automated checks in billing software, with the VA working exceptions |
| Patient messages | Template replies for routine questions, never medical advice |
What changes next: more routine admin gets automated, and the VA's value moves toward exceptions, payer follow-up, and patient experience. Patient data should only go into tools your practice has approved.
How We Recruit Healthcare Virtual Assistants
We test the work, not the resume. Across all roles, VA MASTERS received 102,677 applications and made 145 hires in 12 months, a ratio of 708 to 1. Hired candidates scored an average of 3.90 out of 5 on role-specific skill tests, 42% higher than the applicant pool average of 2.78 (skill test data).
Detailed Job Posting
A custom description built around your practice, EHR, and payers.
Candidate Collection
1,000+ applicants through job boards, headhunting, and referrals.
Initial Screening
English, internet stability, and healthcare admin or billing experience.
Custom Skills Test
Real tasks, such as an insurance verification scenario or a scheduling exercise.
In-Depth Interview
Privacy awareness, phone manner, and attention to detail.
Client Interview
You meet the top 2-3 candidates and choose.
Some healthcare VA candidates have clinical education. We still test the admin work you need, because clinical knowledge does not guarantee strong scheduling or billing skills.
Not sure which healthcare role fits your practice?
Tell us what you need and we'll point you to the right profile.
Get in Touch →Common Mistakes When Hiring a Healthcare VA
Skipping the privacy setup
Put your BAA, access controls, and device rules in place before sharing patient data.
Letting the VA give clinical advice
Write clear scripts for what the VA can say and when to hand over to clinical staff.
Shared EHR logins
Give the VA their own user so every action is logged.
No payer cheat sheet
A short guide to your main payers speeds up verification and billing training.
VA MASTERS vs Other Ways to Get Healthcare Help
| Feature | VA MASTERS | Freelance Platforms | Medical Answering Services |
|---|---|---|---|
| Dedicated to your practice | ✓ | ✗ | ✗ |
| Custom skills test per role | ✓ | ✗ | ✗ |
| Handles insurance and billing, not only calls | ✓ | ✓ | ✗ |
| Works inside your EHR | ✓ | ✓ | ✗ |
| Free replacement if not a fit | ✓ | ✗ | ✗ |
| Ongoing support and HR management | ✓ | ✗ | ✓ |
| First candidates in about 2 business days | ✓ | ✗ | ✗ |
What Our Clients Say
Real Messages from Real Clients
Happy VAs Deliver Better Results
Patients notice when the same voice answers every time. VAs who feel supported stay longer and learn your providers, payers, and patients. Our VAs rate VA MASTERS 5.0 on Indeed and Glassdoor.
Hear From Our VAs
As Featured In
Related Guides and Services
- Medical virtual assistant: the complete guide for practices
- What is a virtual medical assistant?
- Healthcare virtual assistant statistics 2026
- How to outsource medical billing compliantly
- Outsourcing for dental and medical practices
- Best medical virtual assistant services
- Data security and compliance when outsourcing
- Customer support virtual assistant services
- Admin and executive virtual assistant services
- All virtual assistant services
Looking for a VA job instead? See our open positions.
Frequently Asked Questions
What does a medical virtual assistant do?
A medical virtual assistant handles non-clinical practice work: scheduling, reminders, insurance verification, prior authorizations, intake forms, EHR updates, billing follow-up, and patient calls and messages.
Are your healthcare VAs HIPAA certified?
There is no official federal HIPAA certification for individuals. We screen candidates for HIPAA awareness, and your practice stays responsible for compliance through a Business Associate Agreement where required, your policies, and access controls. See our HIPAA guide.
How much does a medical VA cost in 2026?
At VA MASTERS, most healthcare admin VAs (medical, dental, billing, pharmacy, therapy, and home health) cost $8.50 to $14 per hour. Veterinary practice VAs cost $6.50 to $10 per hour.
How much cheaper is a medical VA than a local hire?
The U.S. median wage for medical records specialists is $24.59 per hour ($51,140 per year, BLS May 2025), and for medical assistants $21.97 per hour. A VA MASTERS healthcare admin VA at $8.50 to $14 per hour is about 43% to 65% lower than a medical records specialist on wages alone, before benefits and payroll taxes.
Can a virtual assistant do clinical work?
No. Healthcare VAs handle administrative work only. Anything that requires a clinical license, such as triage or medical advice, stays with your licensed staff.
Can a VA handle medical billing?
Yes. Medical billing VAs submit and track claims, follow up on denials, post payments, and verify coverage. Coding support is available from candidates with coding experience, reviewed under your policies.
Which EHR and practice systems do your VAs use?
Healthcare VAs commonly work in systems like Epic, athenahealth, eClinicalWorks, Kareo, AdvancedMD, Dentrix, Open Dental, SimplePractice, and pharmacy or veterinary practice software. We test candidates in the systems your role requires.
Can a VA answer patient calls?
Yes. Many practices use VAs to answer calls, book and confirm appointments, and handle refill or scheduling requests through the practice phone system.
How do you test healthcare VA candidates?
Candidates complete a test built for the role, such as an insurance verification scenario, a scheduling exercise, or a patient message. Hired candidates across VA MASTERS roles score 42% higher on these tests than the average applicant.
How quickly can I hire a medical VA?
VA MASTERS usually presents the first pre-vetted candidates within 2 business days. Administrative roles fill in a median of 14 days from role opening to final hire.
Do I pay anything upfront?
No. To get started you only sign the agreement. There is no setup fee and no recruitment fee.
What if the VA is not the right fit?
We offer a free replacement. If the match does not work, we restart recruitment and present new candidates. We also check in regularly after placement so problems are caught early.
Ready to Hire a VA for Your Practice?
Tell us about your practice, EHR, and payers. We'll recruit, test, and present your top candidates.
- No upfront payment required
- No setup or recruitment fees
- Candidates usually within 2 business days
- Free replacement guarantee
- Up to 80% savings compared to local hiring