FAQs about VA Masters
Everything you need to know about hiring elite Filipino virtual assistants through VA MASTERS. Can’t find your answer? Contact us at [email protected] or call +13127660301.
How much does it cost to hire a virtual assistant through VA MASTERS?
VA MASTERS virtual assistants start from $6.50/hr. Most roles cost $6.50 to $15/hr, depending on the role and the VA’s experience, and specialist technical and development roles go up to $25/hr.
A half-time VA (80 hours a month) starts from $520 a month, and a full-time VA (160 hours a month) from $1,040 a month. Most full-time roles cost between $1,040 and $2,400 a month. You only pay for hours worked, billed monthly after the work is done.
Included in the hourly rate:
- The full 6-stage recruitment process, run for your role
- Custom skills tests built for your role when needed
- A shortlist of the top 2-3 candidates, usually within about 2 business days
- Contracting and paying your VA, plus time tracking and monthly invoicing
- A dedicated account manager for as long as you work with us
- A replacement at no extra cost if the fit isn’t right
See every role’s hourly and monthly rates on our pricing page.
How much can I actually save compared to local hiring?
You can save up to 80% on operational costs compared to hiring locally.
Here are some good words from our clients:
E-commerce (Yoni):
- Local graphic designer cost: $4,000/month
- VA MASTERS designer: $1,000/month
- Savings: $3,000/month (75%)
- Annual savings: $36,000
Real Estate (Ari):
- Local administrative assistant: $5,500/month
- Two VAs (QuickBooks + Admin): $3,200/month combined
- Savings: $2,300/month (42%)
- Annual savings: $27,600
Fintech (Ori):
- Local technical hire: $7,000/month
- VA MASTERS QA Assistant: $1,800/month
- Savings: $5,200/month (74%)
- Annual savings: $62,400
Marketing Agency (Liad):
- Significant reduction in operational costs
- Enabled scaling from 5 to 15 clients in 6 months
Are there any hidden fees or additional costs?
No hidden fees. Here is everything you pay:
- The hourly rate, only for hours your VA actually works, invoiced monthly after the work is done
- A one-time advance payment, only once you have chosen your VA. It isn’t a fee: it’s credited against your VA’s first invoices and it’s refundable
- Bank transfer in USD: no processing fee from us. Credit card or PayPal: a 4% processing fee
There are no recruitment, placement or setup fees, and nothing to pay before you choose your VA. VA holidays (Dec 24-25 and Dec 31) are not billed.
What you provide: access to your tools and any software subscriptions your VA needs. VAs use their own computer and internet.
Full breakdown: our pricing page.
What payment methods do you accept?
We invoice in USD at the start of each month for the previous month’s hours. You can pay by:
- International bank transfer in USD (ACH / SWIFT): no processing fee from us
- Wise or Payoneer
- Credit card or PayPal: a 4% processing fee is added
Payment details are shared with your first invoice.
Is there a minimum contract? Can I cancel anytime?
There is no fixed contract term. You work with us month to month, and either side can end the engagement with 30 days’ written notice. During the first 30 days with a new VA (the trial period) you can stop right away, with no notice. Any unused balance of your advance payment is refunded in full.
More in our terms in plain English.
Is there a trial period?
Yes. The first 30 days with each new VA are a trial period. If it isn’t working, you can end the engagement immediately, with no notice period, and you only pay for the hours your VA worked up to that day. If you’d like to continue with someone else, we find you a replacement at no extra cost.
What happens if my VA leaves?
We start a new search for you at no extra cost, and you choose your next VA from a fresh shortlist, just like the first time. Your advance payment stays credited to your account, so there is nothing new to pay to restart.
How fast is a replacement?
New candidates are usually presented within about 2 business days of starting the new search. You interview them and choose, exactly like the first time.
Do VAs sign an NDA?
Yes. Every VA is required to sign written confidentiality undertakings with us, and to delete your information, logins and data when the engagement ends. If you have your own NDA, we require your VA to sign it.
More detail: our Security & Confidentiality page.
Who controls access to my systems, and what happens when a VA leaves?
You do. You give your VA access to your tools and accounts directly and can remove it at any time. VA MASTERS never holds your logins. When an engagement ends, you remove the VA’s access, and the VA is required to delete all of your information, logins and data from their devices and accounts.
More detail: our Security & Confidentiality page.
How long does it take to hire a VA through VA MASTERS?
You’ll see your first pre-vetted candidates in about 2 business days.
Right after your consultation call, we launch your custom recruitment. Our 6-stage vetting process, AI-assisted screening and a database of 400,000+ pre-assessed applicants let us run a custom search for your role fast without cutting corners, so you typically meet your top 2–3 candidates within about 2 business days.
Compare this to:
- DIY hiring: 30-60+ days
- Traditional staffing agencies: 30-45 days
- Freelance platforms: 1-7 days (but with much lower quality and high turnover risk)
What exactly is your 6-stage recruitment process?
Our proven process ensures you get premium talent, not just warm bodies:
Stage 1: Detailed Job Posting — We create custom job descriptions based on your business needs, brand voice, and company culture.
Stage 2: Candidate Collection — We draw on a large applicant base: job boards, headhunting, referrals and our database of 400,000+ pre-assessed applicants.
Stage 3: Initial Screening — We screen for internet speed (50+ Mbps), English proficiency, experience, and cultural fit.
Stage 4: Custom Skills Test — We create role-specific assessments simulating your actual tasks.
Stage 5: In-Depth Interview — We conduct 45-60 minute interviews with the top performers on personality, values, and goals.
Stage 6: Client Interview — We present the top 2-3 candidates with full profiles and our recommendation for your final decision.
Your role in the recruitment process?
Your total time investment: 1-2 hours.
What you do:
- 30-60 minute consultation call with us (define your needs)
- Review top 2-3 candidate profiles we send (15 minutes)
- Interview the finalists (30-45 minutes each)
- Make your final decision
What we handle (95% of the work):
- Creating job descriptions
- Sourcing applicants for your role
- Screening every applicant
- Creating and administering custom skills tests
- Conducting initial interviews with the finalists
- Preparing candidate profiles and recommendations
- All HR and payroll setup
Can I interview more than 3 candidates?
Yes, but we typically recommend limiting final interviews to the top 2-3 candidates for several reasons:
- These are the absolute best from a large pool of applicants—they’ve already passed rigorous screening
- Decision fatigue is real—interviewing 5+ similar high-quality candidates makes choosing harder, not easier
- Time efficiency—respect for both your time and the candidates’ time
However, if after meeting the top 2-3 you’d like to see additional candidates, we’re happy to present more finalists. Our goal is your complete satisfaction with the hire.
What can Filipino virtual assistants handle?
Any task that can be performed remotely. Every search is custom-built for your specific needs, powered by a database of 400,000+ pre-assessed Filipino applicants.
Most common roles we fill:
Digital Marketing & Social Media:
- Social media management (Instagram, Facebook, TikTok, LinkedIn, Twitter)
- Content creation and scheduling
- Email marketing campaigns (ActiveCampaign, Mailchimp, Klaviyo, HubSpot)
- Paid advertising management (Facebook Ads, Google Ads)
- SEO optimization and analytics
Customer Service & Support:
- Live chat, email, and phone support
- Ticket management and CRM updates
- Order processing and tracking
- Complaint resolution
- Customer account management
Administrative Tasks:
- Calendar management and scheduling
- Email correspondence
- Data entry and database management
- Document preparation
- Meeting coordination
E-commerce Operations:
- Inventory management
- Product listing and optimization
- Order processing
- Supplier coordination
- Customer service
Creative Services:
- Graphic design (Canva, Adobe Creative Suite)
- Video editing (basic to intermediate)
- Content writing and copywriting
- Social media graphics
Technical & Specialized:
- QA testing
- Data analysis and reporting
- Bookkeeping (QuickBooks)
- Real estate administrative support
- Project management
If it can be done remotely with clear instructions and the right tools, a Filipino VA can likely handle it.
What industries does VA MASTERS serve?
Any industry with remote-capable tasks. We don’t limit ourselves to specific sectors.
Industries where we have proven success:
E-commerce & Retail:
- Online stores (Shopify, WooCommerce)
- Fashion brands
- Product-based businesses
- Client results: 75% design cost savings, improved inventory management
Digital Marketing Agencies:
- SEO agencies
- Social media marketing
- Growth marketing
- Client results: 60-70% cost reduction, ability to serve 2-3x more clients
Real Estate:
- Property management
- Real estate investment
- Tenant coordination
- Client results: Thousands saved monthly, scaled from 12 to 23 properties
Technology & Software:
- SaaS companies
- Fintech
- Software development support
- Client results: 74% savings on technical roles
Healthcare & Medical Tourism:
- Patient coordination
- Administrative support
- Medical tourism agencies
- Client results: 30%+ administrative cost savings
Professional Services:
- Consulting firms
- Recruitment agencies
- Legal support services
- Accounting firms
Other successful placements:
- Yoga & wellness centers
- Food & beverage brands
- Educational services
- Non-profit organizations
The key question isn’t “What industry?” but rather “What processes can be systematized and performed remotely?”
Can a VA handle complex or technical tasks, or just basic admin work?
Filipino VAs handle sophisticated, complex roles across all skill levels.
Real examples of complex roles we’ve successfully filled:
Technical Roles:
- QA Testing & Documentation (Ori, Fintech CTO): Testing applications, managing R&D tasks in ClickUp, creating technical documentation, catching issues before escalation
- GoHighLevel Expert (Client saved $40,000): Full platform setup, automation workflows, client portal management
- Senior Developer Support: Helping fill senior technical positions after months of searching
Advanced Marketing:
- Marketing Automation Expert (ActiveCampaign, HubSpot): Building complex email sequences, segmentation workflows, and CRM integration
- Paid Advertising Specialist: Managing $50,000+ monthly ad budgets across Facebook and Google Ads
- SEO Specialist: Technical SEO audits, keyword strategy, on-page optimization
Financial & Operational:
- QuickBooks Expert (Ari, Real Estate): Complete financial record management, reconciliation, reporting
- Operations Manager: Multi-location coordination, process optimization, team management
Creative & Strategic:
- Graphic Designer (Yoni, E-commerce): Custom product design, rapid client revisions, brand consistency
- Content Strategist: Content calendars, SEO-optimized articles, brand voice development
The Philippines has a highly educated workforce. Many VAs have university degrees, technical certifications, and 5-10+ years of specialized experience. During our recruitment process, we specifically test for your required complexity level.
Do you have readily available VAs I can choose from, or do you recruit specifically for me?
We custom-recruit specifically for YOUR role. We don’t have “ready-made” employees sitting in a talent pool.
Why this matters:
Our approach:
- Create job descriptions tailored to your exact needs
- Launch recruitment campaigns targeting your required skills
- Build custom skills tests around YOUR actual tasks
- Screen candidates specifically for your role
- Present candidates who match your business, culture, and requirements
Not a talent pool approach:
- ❌ “Here are 5 VAs we have available right now.”
- ❌ “Pick from whoever’s looking for work”
- ❌ Generic candidates who might sort of fit
The advantage: You’re not limited to “whoever’s available.” You get candidates sourced and vetted specifically for your unique requirements. It’s also why about 90% of our VAs stay with their clients.
What hours can Filipino VAs work? How do time zones work?
Filipino VAs are highly flexible with working hours and can work virtually any schedule.
Time Zone Context:
- The Philippines is GMT+8 (Philippine Standard Time)
- No daylight saving time adjustments
Common Working Arrangements:
For US Clients (EST/PST):
- Many VAs work night shifts (Philippine time) to align with US business hours
- Example: 9 AM – 5 PM EST = 9 PM – 5 AM Manila time
- Filipino VAs are accustomed to this, and many prefer night shifts (higher pay, quieter work environment)
For European Clients:
- Better overlap—9 AM – 5 PM CET = 4 PM – 12 AM Manila time
- Afternoon/evening Philippine time
For Australian Clients:
- Excellent overlap—Philippines is only 2-3 hours behind Australian time zones
Part-Time Flexibility:
- VAs can work specific hours that match your peak needs
- Split shifts possible (e.g., 4 hours morning + 4 hours evening)
During recruitment, we specifically screen for candidates willing to work your required hours. This is discussed during the consultation call and built into the job description.
Do I need to provide equipment, internet, or software for my VA?
No, VAs provide their own equipment and internet.
What the VA provides:
- High-speed internet (we verify a minimum of 50 Mbps during screening)
- Computer/laptop (typically modern, capable machines)
- Backup internet connection (most have a mobile hotspot backup)
- Quiet, professional workspace
- Headset for calls (if needed for the role)
What you provide:
- Access to your business software and tools
- Software subscriptions needed for their role (Canva Pro, CRM access, project management platforms, etc.)
- A walkthrough of your specific business processes
Common tools clients provide access to:
- Project management: Asana, Trello, ClickUp, Monday.com
- Communication: Slack, Microsoft Teams, Zoom
- Design: Canva Pro, Adobe Creative Cloud
- Marketing: Mailchimp, ActiveCampaign, HubSpot, Hootsuite
- CRM: Salesforce, HubSpot, Pipedrive
- E-commerce: Shopify, WooCommerce admin access
Backup and reliability: During screening, we verify stable internet and backup plans. Filipino internet infrastructure is quite good in urban areas where most VAs are based.
Can I hire a VA for part-time (less than 40 hours per week)?
Yes. We recruit for part-time and full-time roles, and your VA works the schedule you need.
- 80 hours a month (about 20 hours a week): our recommended minimum, from $520 a month. A VA who works 80+ hours for you treats your business as a main commitment, not a side job, so they stay longer and your work comes first.
- 40 hours a month (about 10 hours a week): possible, and plenty of our clients work this way. Tell us what you need and we’ll find a setup that works.
- 160 hours a month (full-time): a dedicated team member, from $1,040 a month.
You can add hours whenever the work grows, and reduce them with 30 days’ written notice. Monthly costs for every role are on our pricing page.
What happens if my VA doesn't work out or isn't a good fit?
We find you a replacement at no extra cost.
- 30-day trial period: the first 30 days with each new VA are a trial. If it isn’t working, you can end the engagement right away, with no notice period, and you only pay for the hours worked.
- A new search, free: tell your account manager and we start a new search. New candidates are usually presented within about 2 business days, and you choose again.
Real example: one client’s marketing VA wasn’t meshing with their brand voice despite passing every screening stage. Within a week we had started a new search, the client was working with a better-fit VA within 10 days, and that VA was still with them 8+ months later.
Issues are rare: about 90% of our VAs stay with their clients. See our terms in plain English.
What kind of ongoing support does VA MASTERS provide after hiring?
We stay with you after the hire. We’re not a one-time placement service.
- A dedicated account manager: your point of contact for feedback, hour changes, rate reviews and anything else
- Contract and payments: we contract with your VA, pay them, and send you one monthly invoice
- Time tracking: your VA logs hours and tasks in a time tracker you can see all month
- Replacement at no extra cost if the fit isn’t right, or if your VA moves on
- Growing your team: when you need more help, we recruit additional VAs the same way
You direct your VA’s daily work and priorities, like you would with any team member. We handle everything around it.
Client testimonial (Yotam, Medical Tourism CEO): “Having all HR aspects managed for us made the whole experience smooth and stress-free.”
How do I know the VA will be reliable and not just disappear?
Filipino VAs are known for exceptional loyalty and reliability—this is backed by both cultural factors and our rigorous screening process.
Why Filipino VAs are reliable:
Cultural Factors:
- Family-oriented culture: Filipino VAs view their jobs as critical to supporting their families—there’s strong motivation for stability
- Service-oriented mindset: Filipino culture emphasizes service excellence and building long-term relationships
- Loyalty valued: Job-hopping is less common in the Filipino work culture compared to Western markets
- Professionalism: English proficiency and exposure to Western business practices make communication smooth
Our Screening Process: During Stage 5 (In-Depth Interview), we specifically assess:
- Long-term career goals (we filter out those seeking short-term gigs)
- Previous job tenure (red flags if someone job-hops every 3-6 months)
- Financial stability needs
- Commitment indicators
Data backing this up:
- About 90% VA retention: most of our VAs stay with their clients long term.
Real client testimonials:
Backup plan: Even in rare cases where a VA needs to leave (family emergency, health issues), we help facilitate smooth transitions or replacements.
How do I get started with VA MASTERS?
Getting started is simple and takes just 4 steps:
Step 1: Schedule Free Consultation (30-60 minutes)
Book your discovery call appointment here!
- Email us: [email protected]
- Call us: +13127660301
- Visit our website: https://vamasters.com
During the consultation, we’ll discuss:
- Your specific business needs and challenges
- Tasks you want to outsource
- VA role requirements (skills, tools, working hours)
- Expected outcomes and goals
- Budget and timeline
- Answer all your questions
We offer RISK-FREE RECRUITMENT and HIRING!
Step 2: We Launch Your Custom Recruitment (If you decide to proceed)
- We create your detailed job posting
- Launch a multi-channel recruitment campaign
- Begin screening candidates for your role
Step 3: We Present Top Candidates (in about 2 business days)
- Receive profiles of the top 2-3 pre-vetted candidates
- Review their skills test results and interview summaries
- Schedule interviews with finalists
Step 4: Your VA Starts
- You select your preferred candidate
- We handle the contract, payments and time tracking
- Your VA begins work
- We provide ongoing support
You meet your first candidates in about 2 business days.
Is VA MASTERS right for my business size? Do I need to be a certain size to work with you?
VA MASTERS works with businesses of all sizes, from solopreneurs to established companies with multiple teams. We can also work with enterprises!
Solo Entrepreneurs & Startups:
- Perfect fit: If you’re drowning in tasks that pull you away from growth activities
- Common hires: Administrative VA, social media manager, customer service
- Example: E-commerce entrepreneurs (Yoni, Aviv, Ben) all started as solo operators and scaled with VA support
Small Businesses (2-10 employees):
- Perfect fit: When you need skilled support but can’t afford $5,000+/month local salaries
- Common hires: Marketing specialists, operations managers, bookkeepers
- Example: Fashion e-commerce brand (Sagi) saved “countless hours” with their first VA
Growing Businesses (10-50 employees):
- Perfect fit: Scaling rapidly and needs to add capacity without exploding costs
- Common hires: Entire departments (customer service teams, marketing teams)
- Example: Medical tourism agency (Yotam) hired 4 VAs to support global operations
Enterprise (50+ employees):
- Perfect fit: Cost optimization initiatives or building offshore capabilities
- Common hires: Specialized roles, project-based teams
- Example: Fintech company (Ori, CTO) added a technical VA to support R&D
Marketing/Creative Agencies:
- Perfect fit: Need execution capacity to serve more clients without overhead
- Common hires: Campaign managers, designers, content creators
- Example: Growth marketing agency (Liad) went from 5 to 15 clients in 6 months
The real question isn’t company size, but rather: “Do you have tasks that could be performed remotely by a skilled professional?”
If yes, VA MASTERS can help regardless of whether you’re a one-person show or a 100-person company.
We’re here to help!
📧 Email: [email protected]
📞 Phone: +13127660301
📞 Sales: +1 312-766-0301
🌐 Website: https://vamasters.com 📅
Response time: We typically respond to inquiries within 24 hours.
Book a free discovery call and we’ll map out exactly how a virtual assistant can save you time, cut costs, and help your business grow. No commitment required.
Connect with our experts to:
- Identify which roles you can outsource immediately
- Get a custom cost savings estimate for your business
- Learn how our 6-stage recruitment process works
- See real examples of VAs in your industry