FAQs about VA Masters
Everything you need to know about hiring elite Filipino virtual assistants through VA MASTERS. Can’t find your answer? Contact us at [email protected] or call +13127660301.
How much does it cost to hire a virtual assistant through VA MASTERS?
Hourly rates range from $6.50-$15 USD per hour, depending on the VA’s experience level and specialized expertise:
- $8.50/hour: 1-2 years of experience, solid fundamental skills
- $10-11/hour: 3-5 years of experience, proven platform expertise
- $12/hour: 5+ years of experience, specialized skills (advanced marketing automation, technical roles)
For full-time support (40 hours/week): Expect $1,400-$1,900 per month.
What’s included in the hourly rate:
We offer risk-free services without any hidden fees or additional costs.
- The VA’s full salary
- Complete HR management (payroll, performance reviews, issue resolution)
- Ongoing support and monitoring
What you provide:
- Access to your business tools and software (Canva, CRM, project management platforms, etc.)
- Training on your specific business processes
How much can I actually save compared to local hiring?
You can save 60-80% on operational costs compared to hiring locally.
Here are some good words from our clients:
E-commerce (Yoni):
- Local graphic designer cost: $4,000/month
- VA MASTERS designer: $1,000/month
- Savings: $3,000/month (75%)
- Annual savings: $36,000
Real Estate (Ari):
- Local administrative assistant: $5,500/month
- Two VAs (QuickBooks + Admin): $3,200/month combined
- Savings: $2,300/month (42%)
- Annual savings: $27,600
Fintech (Ori):
- Local technical hire: $7,000/month
- VA MASTERS QA Assistant: $1,800/month
- Savings: $5,200/month (74%)
- Annual savings: $62,400
Marketing Agency (Liad):
- Average 60-70% reduction in operational costs
- Enabled scaling from 5 to 15 clients in 6 months
Are there any hidden fees or additional costs?
No hidden fees. Here’s the complete cost breakdown:
You pay:
- Hourly rate ($8.50-$12/hour)
- One-time recruitment fee (credited towards the first salary of your VA)
VA MASTERS inclusions at no extra cost:
- Complete 6-stage recruitment process
- Custom skills testing for your specific role
- Multiple interview rounds (we handle 95% of the work)
- HR management (payroll processing, performance reviews)
- Daily monitoring during the first 30 days
- Ongoing support and issue resolution
- Replacement guarantee if the fit isn’t right
While you take care of:
- Software subscriptions your VA needs (access to your existing tools)
- Internet and equipment are provided by the VA (they have their own)
What payment methods do you accept?
We accept multiple payment methods for your convenience:
- PayPal
- Wise (formerly TransferWise)
- International bank transfer
- Other international payment platforms
We accept all major currencies. Specific payment details and instructions will be provided after your consultation call. We’ll guide you through the payment process and help you choose the most convenient option for your location.
How long does it take to hire a VA through VA MASTERS?
Get a tailored-fit VA in 2-3 weeks.
Timeline breakdown:
- Day 1: Consultation call (30 minutes)
- Days 2-3: Job posting creation and recruitment panel launch
- Days 4-10: Candidate search and initial screening (1,000+ applications → ~500 candidates)
- Days 11-14: Custom skills testing (50-100 candidates pass)
- Days 15-17: In-depth interviews with top performers (15-20 finalists)
- Days 18-21: Meet with the top 2-3 candidates and make your selection
Compare this to:
- DIY hiring: 30-60+ days
- Traditional staffing agencies: 30-45 days
- Freelance platforms: 1-7 days (but with much lower quality and high turnover risk)
What exactly is your 6-stage recruitment process?
Our proven process ensures you get premium talent, not just warm bodies:
Stage 1: Detailed Job Posting — We create custom job descriptions based on your business needs, brand voice, and company culture.
Stage 2: Candidate Collection — We collect 1,000+ applications per role through job boards, headhunting, and referral networks.
Stage 3: Initial Screening — We screen for internet speed (50+ Mbps), English proficiency, experience, and cultural fit, advancing ~500 candidates.
Stage 4: Custom Skills Test — We create role-specific assessments simulating your actual tasks, with 50-100 candidates passing.
Stage 5: In-Depth Interview — We conduct 45-60 minute interviews with the top 15-20 performers on personality, values, and goals.
Stage 6: Client Interview — We present the top 2-3 candidates with full profiles and our recommendation for your final decision.
Your role in the recruitment process?
Your total time investment: 1-2 hours.
What you do:
- 30-60 minute consultation call with us (define your needs)
- Review top 2-3 candidate profiles we send (15 minutes)
- Interview the finalists (30-45 minutes each)
- Make your final decision
What we handle (95% of the work):
- Creating job descriptions
- Collecting 1,000+ applications
- Screening 500+ candidates
- Creating and administering custom skills tests
- Conducting initial interviews with 15-20 finalists
- Preparing candidate profiles and recommendations
- All HR and payroll setup
Can I interview more than 3 candidates?
Yes, but we typically recommend limiting final interviews to the top 2-3 candidates for several reasons:
- These are the absolute best from 1,000+ applications—they’ve already passed rigorous screening
- Decision fatigue is real—interviewing 5+ similar high-quality candidates makes choosing harder, not easier
- Time efficiency—respect for both your time and the candidates’ time
However, if after meeting the top 2-3 you’d like to see additional candidates, we’re happy to present more finalists. Our goal is your complete satisfaction with the hire.
What can Filipino virtual assistants handle?
Any task that can be performed remotely. We recruit based on your specific needs—not pre-existing talent pools.
Most common roles we fill:
Digital Marketing & Social Media:
- Social media management (Instagram, Facebook, TikTok, LinkedIn, Twitter)
- Content creation and scheduling
- Email marketing campaigns (ActiveCampaign, Mailchimp, Klaviyo, HubSpot)
- Paid advertising management (Facebook Ads, Google Ads)
- SEO optimization and analytics
Customer Service & Support:
- Live chat, email, and phone support
- Ticket management and CRM updates
- Order processing and tracking
- Complaint resolution
- Customer account management
Administrative Tasks:
- Calendar management and scheduling
- Email correspondence
- Data entry and database management
- Document preparation
- Meeting coordination
E-commerce Operations:
- Inventory management
- Product listing and optimization
- Order processing
- Supplier coordination
- Customer service
Creative Services:
- Graphic design (Canva, Adobe Creative Suite)
- Video editing (basic to intermediate)
- Content writing and copywriting
- Social media graphics
Technical & Specialized:
- QA testing
- Data analysis and reporting
- Bookkeeping (QuickBooks)
- Real estate administrative support
- Project management
If it can be done remotely with proper training and tools, a Filipino VA can likely handle it.
What industries does VA MASTERS serve?
Any industry with remote-capable tasks. We don’t limit ourselves to specific sectors.
Industries where we have proven success:
E-commerce & Retail:
- Online stores (Shopify, WooCommerce)
- Fashion brands
- Product-based businesses
- Client results: 75% design cost savings, improved inventory management
Digital Marketing Agencies:
- SEO agencies
- Social media marketing
- Growth marketing
- Client results: 60-70% cost reduction, ability to serve 2-3x more clients
Real Estate:
- Property management
- Real estate investment
- Tenant coordination
- Client results: Thousands saved monthly, scaled from 12 to 23 properties
Technology & Software:
- SaaS companies
- Fintech
- Software development support
- Client results: 74% savings on technical roles
Healthcare & Medical Tourism:
- Patient coordination
- Administrative support
- Medical tourism agencies
- Client results: 30%+ administrative cost savings
Professional Services:
- Consulting firms
- Recruitment agencies
- Legal support services
- Accounting firms
Other successful placements:
- Yoga & wellness centers
- Food & beverage brands
- Educational services
- Non-profit organizations
The key question isn’t “What industry?” but rather “What processes can be systematized and performed remotely?”
Can a VA handle complex or technical tasks, or just basic admin work?
Filipino VAs handle sophisticated, complex roles across all skill levels.
Real examples of complex roles we’ve successfully filled:
Technical Roles:
- QA Testing & Documentation (Ori, Fintech CTO): Testing applications, managing R&D tasks in ClickUp, creating technical documentation, catching issues before escalation
- GoHighLevel Expert (Client saved $40,000): Full platform setup, automation workflows, client portal management
- Senior Developer Support: Helping fill senior technical positions after months of searching
Advanced Marketing:
- Marketing Automation Expert (ActiveCampaign, HubSpot): Building complex email sequences, segmentation workflows, and CRM integration
- Paid Advertising Specialist: Managing $50,000+ monthly ad budgets across Facebook and Google Ads
- SEO Specialist: Technical SEO audits, keyword strategy, on-page optimization
Financial & Operational:
- QuickBooks Expert (Ari, Real Estate): Complete financial record management, reconciliation, reporting
- Operations Manager: Multi-location coordination, process optimization, team management
Creative & Strategic:
- Graphic Designer (Yoni, E-commerce): Custom product design, rapid client revisions, brand consistency
- Content Strategist: Content calendars, SEO-optimized articles, brand voice development
The Philippines has a highly educated workforce. Many VAs have university degrees, technical certifications, and 5-10+ years of specialized experience. During our recruitment process, we specifically test for your required complexity level.
Do you have readily available VAs I can choose from, or do you recruit specifically for me?
We custom-recruit specifically for YOUR role. We don’t have “ready-made” employees sitting in a talent pool.
Why this matters:
Our approach:
- Create job descriptions tailored to your exact needs
- Launch recruitment campaigns targeting your required skills
- Build custom skills tests around YOUR actual tasks
- Screen 1,000+ candidates specifically for your role
- Present candidates who match your business, culture, and requirements
Not a talent pool approach:
- ❌ “Here are 5 VAs we have available right now.”
- ❌ “Pick from whoever’s looking for work”
- ❌ Generic candidates who might sort of fit
The advantage: You’re not limited to “whoever’s available.” You get candidates sourced, vetted, and trained specifically for your unique requirements. This is why our retention rate is 85% (VAs stay 2+ years) compared to the industry average of 60%.
What hours can Filipino VAs work? How do time zones work?
Filipino VAs are highly flexible with working hours and can work virtually any schedule.
Time Zone Context:
- The Philippines is GMT+8 (Philippine Standard Time)
- No daylight saving time adjustments
Common Working Arrangements:
For US Clients (EST/PST):
- Many VAs work night shifts (Philippine time) to align with US business hours
- Example: 9 AM – 5 PM EST = 9 PM – 5 AM Manila time
- Filipino VAs are accustomed to this, and many prefer night shifts (higher pay, quieter work environment)
For European Clients:
- Better overlap—9 AM – 5 PM CET = 4 PM – 12 AM Manila time
- Afternoon/evening Philippine time
For Australian Clients:
- Excellent overlap—Philippines is only 2-3 hours behind Australian time zones
For Israeli Clients:
- 9 AM – 5 PM Israel time = 3 PM – 11 PM Manila time
- Good afternoon/evening overlap
Part-Time Flexibility:
- VAs can work specific hours that match your peak needs
- Split shifts possible (e.g., 4 hours morning + 4 hours evening)
During recruitment, we specifically screen for candidates willing to work your required hours. This is discussed during the consultation call and built into the job description.
Do I need to provide equipment, internet, or software for my VA?
No, VAs provide their own equipment and internet.
What the VA provides:
- High-speed internet (we verify a minimum of 50 Mbps during screening)
- Computer/laptop (typically modern, capable machines)
- Backup internet connection (most have a mobile hotspot backup)
- Quiet, professional workspace
- Headset for calls (if needed for the role)
What you provide:
- Access to your business software and tools
- Software subscriptions needed for their role (Canva Pro, CRM access, project management platforms, etc.)
- Training on your specific business processes
Common tools clients provide access to:
- Project management: Asana, Trello, ClickUp, Monday.com
- Communication: Slack, Microsoft Teams, Zoom
- Design: Canva Pro, Adobe Creative Cloud
- Marketing: Mailchimp, ActiveCampaign, HubSpot, Hootsuite
- CRM: Salesforce, HubSpot, Pipedrive
- E-commerce: Shopify, WooCommerce admin access
Backup and reliability: During screening, we verify stable internet and backup plans. Filipino internet infrastructure is quite good in urban areas where most VAs are based.
Can I hire a VA for part-time (less than 40 hours per week)?
Yes, absolutely. We recruit for both part-time and full-time positions.
Common part-time arrangements:
20 hours/week (half-time):
- Cost: $700-$950/month
- Ideal for: Established businesses needing ongoing support but not full-time coverage
- Common roles: Social media management, customer service support, and administrative assistance
10-15 hours/week:
- Cost: $350-$700/month
- Ideal for: Small businesses or specific project-based needs
- Common roles: Content creation, basic bookkeeping, email management
30 hours/week:
- Cost: $1,050-$1,425/month
- Ideal for: Growing businesses scaling up gradually
Our recommendation:
- For new processes/businesses: Start full-time for the first 2-3 months to establish systems and train thoroughly, then potentially scale to part-time once processes are documented
- For established operations, Part-time often works perfectly if tasks are well-defined
Flexibility: You can adjust hours as business needs change. Many clients start part-time and scale to full-time (or vice versa) as they grow. We help facilitate these transitions smoothly.
What happens if my VA doesn't work out or isn't a good fit?
We provide a replacement guarantee at no additional recruitment fee.
Our support process:
Ongoing Monitoring:
- Daily check-ins during the first 30 days
- Weekly performance reviews for the first 90 days
- Regular communication with both you and the VA
- We identify potential issues early before they become problems
If issues arise:
- Immediate response: Contact us, and we will address concerns within 24 hours
- Problem assessment: We work with both sides to understand the root cause
- Resolution attempts: Coaching, additional training, or process adjustments
- Replacement if needed: If the fit genuinely isn’t right, we start a new recruitment search immediately at no additional recruitment fee
Real example: One client’s marketing VA wasn’t meshing well with their brand voice despite passing all screening stages. Within 1 week, we had started a new recruitment panel. The client was working with a better-fit VA within 10 days, and the new VA is still with them 8+ months later.
Why our retention is high: Our rigorous screening process (especially cultural fit assessment) means 85% of VAs stay 2+ years. Issues are rare, but when they occur, we handle them quickly and professionally.
What kind of ongoing support does VA MASTERS provide after hiring?
Complete end-to-end support, we’re not just recruiters, we’re your long-term workforce partners.
Ongoing support includes:
HR Management (No cost to you):
- Payroll processing
- Performance reviews and feedback coordination
- Issue resolution between you and VA
- Contract management
- Benefits administration (Philippine side)
Performance Monitoring:
- Daily monitoring during the first 30 days
- Weekly check-ins for the first 90 days
- Monthly check-ins thereafter
- Performance improvement plans if needed
Onboarding Support:
- Training templates and best practices
- SOP creation guidance
- Documentation support
- Integration strategies for your team
Technical & Operational:
- Process optimization recommendations
- Tools and software suggestions
- Communication best practices
- Cultural bridge support
Scaling Support:
- Adding additional VAs as you grow
- Building entire virtual teams
- Department structure recommendations
Client testimonial (Yotam, Medical Tourism CEO): “Having all HR aspects managed for us made the whole experience smooth and stress-free.”
You’re never alone in managing your remote team. Unlike freelance platforms or DIY hiring, where you’re on your own, we stay involved and invested in your success.
How do I know the VA will be reliable and not just disappear?
Filipino VAs are known for exceptional loyalty and reliability—this is backed by both cultural factors and our rigorous screening process.
Why Filipino VAs are reliable:
Cultural Factors:
- Family-oriented culture: Filipino VAs view their jobs as critical to supporting their families—there’s strong motivation for stability
- Service-oriented mindset: Filipino culture emphasizes service excellence and building long-term relationships
- Loyalty valued: Job-hopping is less common in the Filipino work culture compared to Western markets
- Professionalism: English proficiency and exposure to Western business practices make communication smooth
Our Screening Process: During Stage 5 (In-Depth Interview), we specifically assess:
- Long-term career goals (we filter out those seeking short-term gigs)
- Previous job tenure (red flags if someone job-hops every 3-6 months)
- Financial stability needs
- Commitment indicators
Data backing this up:
- 85% of our placed VAs stay 2+ years (vs. 60% industry average for local employees)
- Average VA tenure with our clients: 2.5+ years
- Many clients have VAs who have been with them 3-5+ years
Real client testimonials:
Backup plan: Even in rare cases where a VA needs to leave (family emergency, health issues), we help facilitate smooth transitions or replacements.
How do I get started with VA MASTERS?
Getting started is simple and takes just 4 steps:
Step 1: Schedule Free Consultation (30-60 minutes)
Book your discovery call appointment here!
- Email us: [email protected]
- Call us: +13127660301
- Visit our website: https://vamasters.com
During the consultation, we’ll discuss:
- Your specific business needs and challenges
- Tasks you want to outsource
- VA role requirements (skills, tools, working hours)
- Expected outcomes and goals
- Budget and timeline
- Answer all your questions
We offer RISK-FREE RECRUITMENT and HIRING!
Step 2: We Launch Your Custom Recruitment (If you decide to proceed)
- We create your detailed job posting
- Launch a multi-channel recruitment campaign
- Begin screening 1,000+ candidates
Step 3: We Present Top Candidates (10-21 days later)
- Receive profiles of the top 2-3 pre-vetted candidates
- Review their skills test results and interview summaries
- Schedule interviews with finalists
Step 4: Your VA Starts
- You select your preferred candidate
- We handle all HR setup and onboarding
- Your VA begins work
- We provide ongoing support
Timeline from consultation to working VA: 10-21 days
Is VA MASTERS right for my business size? Do I need to be a certain size to work with you?
VA MASTERS works with businesses of all sizes, from solopreneurs to established companies with multiple teams. We can also work with enterprises!
Solo Entrepreneurs & Startups:
- Perfect fit: If you’re drowning in tasks that pull you away from growth activities
- Common hires: Administrative VA, social media manager, customer service
- Example: E-commerce entrepreneurs (Yoni, Aviv, Ben) all started as solo operators and scaled with VA support
Small Businesses (2-10 employees):
- Perfect fit: When you need skilled support but can’t afford $5,000+/month local salaries
- Common hires: Marketing specialists, operations managers, bookkeepers
- Example: Fashion e-commerce brand (Sagi) saved “countless hours” with their first VA
Growing Businesses (10-50 employees):
- Perfect fit: Scaling rapidly and needs to add capacity without exploding costs
- Common hires: Entire departments (customer service teams, marketing teams)
- Example: Medical tourism agency (Yotam) hired 4 VAs to support global operations
Enterprise (50+ employees):
- Perfect fit: Cost optimization initiatives or building offshore capabilities
- Common hires: Specialized roles, project-based teams
- Example: Fintech company (Ori, CTO) added a technical VA to support R&D
Marketing/Creative Agencies:
- Perfect fit: Need execution capacity to serve more clients without overhead
- Common hires: Campaign managers, designers, content creators
- Example: Growth marketing agency (Liad) went from 5 to 15 clients in 6 months
The real question isn’t company size, but rather: “Do you have tasks that could be performed remotely by a skilled professional?”
If yes, VA MASTERS can help regardless of whether you’re a one-person show or a 100-person company.
We’re here to help!
📧 Email: [email protected]
📞 Phone: +13127660301
📞 Sales: +1 312-766-0301
🌐 Website: https://vamasters.com 📅
Response time: We typically respond to inquiries within 24 hours.
Book a free discovery call and we’ll map out exactly how a virtual assistant can save you time, cut costs, and help your business grow. No commitment required.
Connect with our experts to:
- Identify which roles you can outsource immediately
- Get a custom cost savings estimate for your business
- Learn how our 6-stage recruitment process works
- See real examples of VAs in your industry