Medical practices run on administrative work. In a time-and-motion study of 57 US physicians published in the Annals of Internal Medicine (Sinsky et al., 2016), physicians spent nearly two hours on EHR and desk work for every hour of direct clinical face time with patients. Front-desk teams juggle phones, scheduling, insurance checks, prior authorizations and billing follow-up at the same time.
A medical virtual assistant (medical VA) takes that work off your clinical team. VA MASTERS is a virtual assistant recruitment agency: we find Filipino medical VAs and test them on sample tasks built from your practice's admin work before you meet anyone. This guide covers what a medical VA does, how medical VAs learn terminology and EHRs, patient-data basics, specialties, software, pricing and how to hire and onboard one.
Quick Answer
A medical virtual assistant (medical VA) is a remote, non-clinical team member who handles a practice's admin work: scheduling and reminders, patient calls and messages, intake, insurance verification, prior authorizations, referrals, records and billing follow-up, inside your EHR and phone system. Through VA MASTERS, a medical admin VA costs $6.50–$10/hr (about $1,040–$1,600 a month full-time) and a medical billing VA $7.50–$14/hr. Medical VAs usually bring terminology from healthcare study or earlier healthcare work, and we test it against your tasks before you meet anyone. First candidates typically arrive in about 2 business days, and it costs nothing to start.
What Is a Medical Virtual Assistant (Medical VA)?
A medical virtual assistant is a remote administrative professional who supports a healthcare practice with non-clinical work: scheduling, patient communication, intake, insurance verification, prior authorizations, referrals, records and billing support. A medical VA works through the systems you give them access to (EHR, practice management, phone, secure messaging), on the schedule you need. We recruit for your hours.
A medical VA is not clinical staff. They don't diagnose, triage symptoms, prescribe or give medical advice, and they don't replace an on-site medical assistant who rooms patients and takes vitals. Their job is the administrative load that otherwise falls on physicians, nurses and the front desk.
Medical VA, AI virtual medical assistant, virtual scribe: what's the difference?
| Option | What it is | Best for |
|---|---|---|
| Medical VA (human) | A remote person on your team, for the hours you book, who handles admin work end to end and deals with exceptions | Phones, scheduling, insurance, prior auth, referrals, billing follow-up, planning work |
| AI virtual medical assistant | Software: a chatbot, voice agent or self-scheduling tool for patients | High-volume, repeatable requests (booking, FAQs, reminders) |
| Virtual scribe | Documents the clinical encounter for the physician in real time | Physician documentation during visits |
| On-site medical assistant | Clinical and admin support in the clinic | Rooming patients, vitals, in-person tasks |
Many practices use both: AI tools take the simple, repeatable requests, and a medical VA manages those tools and handles everything that needs judgment.
AI wins on speed and simple, repeatable tasks. The moment the work needs judgment, context, or catching an edge case the AI misses, a human pulls ahead fast. In our experience the tipping point isn't task volume, it's task ambiguity. The messier the decision, the more you need a human.— Alon Pearl, Founder & CEO, VA MASTERS
Why practices hire medical VAs
Administration is one of the largest cost lines in US healthcare: administrative costs took up an estimated 34.2% of US national health expenditures in 2017, about $812 billion (Himmelstein, Campbell and Woolhandler, Annals of Internal Medicine, 2020). Inside a practice, that shows up as phone queues, unverified insurance, slow prior authorizations and claims nobody has time to chase. A medical VA gives that work an owner. For market and adoption data, see our healthcare virtual assistant statistics.
25 Tasks a Medical VA Can Handle
These are the administrative tasks practices hand to a medical VA most often, grouped the way most practices split the work.
Patient Scheduling and Communication
- Appointment scheduling: book, confirm and reschedule across providers, rooms and visit types
- Appointment reminders: call, text or email patients before visits and rebook cancellations from a waitlist
- Patient intake coordination: send intake forms, collect insurance cards and IDs, and prepare charts before visits
- Follow-up calls: post-visit check-ins, recall reminders and appointment follow-ups set by your clinicians
- Call handling and routing: answer incoming calls, handle routine requests, and route clinical questions to clinical staff (the VA doesn't triage symptoms)
- Patient portal and inbox: answer non-clinical portal messages and emails with your approved templates
Insurance, Billing and Revenue Cycle
- Insurance verification: check eligibility and benefits before appointments and flag issues
- Prior authorization: prepare, submit and track prior auth requests for procedures and medications
- Claims submission: prepare and submit claims in your billing software
- Payment posting: post payments and adjustments, and send patient statements
- Denial management: follow up on denied claims, prepare appeals and track resubmissions
- Accounts receivable follow-up: work aging reports and outstanding patient balances
Billing-heavy roles have their own page: medical billing virtual assistants.
Medical Records and Documentation
- Medical transcription: transcribe dictated notes into your templates for clinician review
- Chart preparation: organize records and prepare charts for upcoming visits
- Referral coordination: process referrals, book specialist appointments and collect records
- Records requests: request, log and file outside records and release-of-information paperwork
- Medical coding support: assist with ICD-10 and CPT coding under the review of your coder
Healthcare Planning and Practice Operations
"Healthcare planning" work is where a human VA beats a chatbot: it needs context about your providers, rooms and patients.
- Schedule templates and capacity planning: build provider templates, block times and fill gaps a week ahead
- Recall and care-gap lists: plan recall campaigns (annual exams, follow-ups, screenings ordered by your clinicians) and track who is booked
- Care coordination calendars: keep pre-op, post-op and referral steps on schedule across offices
- Credential management: track provider licenses, payer enrollments and renewal deadlines
- Vendor and supply coordination: supply orders, lab pickups and equipment service
- Reporting: no-show rate, days in AR, open prior auths and other weekly numbers for the practice manager
- Reviews and marketing support: request reviews, reply to them with approved templates (never confirming that a reviewer is a patient), schedule social posts and newsletters
- Patient satisfaction: send surveys and summarize feedback
Pro Tip: Start With No-Shows
Reminder outreach is one of the easiest wins to measure. Have your VA run a 48-hour, 24-hour and same-day reminder sequence, rebook cancellations from a waitlist, and report the no-show rate every week. You'll know within a month whether the role pays for itself.
How Medical VAs Learn Terminology, EHRs and Your Workflows
This is the question practices ask most: how does a remote assistant know what a prior auth, a CPT code or "PRN" means? The short answer is that good medical VAs learn the language before they apply for a medical role, and your practice teaches its own workflows.
Where medical terminology comes from
- Healthcare education: many Filipino medical VAs studied nursing, medical technology, pharmacy, physical therapy or another allied-health course, so anatomy, abbreviations and medication names are familiar.
- Earlier healthcare work: clinic and hospital admin roles, or healthcare outsourcing accounts in medical billing, insurance verification and patient support.
- Courses: medical terminology, ICD-10/CPT coding and billing courses taken on their own, often before moving into healthcare admin.
- Your practice: your EHR setup, payer rules, call scripts, abbreviations list and escalation rules. No outside course covers these; your SOPs do.
How we check it before you meet anyone
VA MASTERS doesn't run a training school. On terminology, our part is selection: every search is custom-built for the role, powered by a database of 400,000+ pre-assessed Filipino applicants, AI-assisted screening and human recruiters. Only about 1 in 508 applicants is placed (166,350 applications, January 2025 to July 2026, Filipino Virtual Assistant Statistics 2026). For a medical role, the skills test is built for the role where needed, around your tasks, for example:
- reading a sample referral or visit note and explaining the abbreviations in plain words;
- verifying coverage from a sample benefits summary and listing what to ask the payer;
- rescheduling a patient across two providers with different visit types;
- writing a reply to a patient portal message using your tone, and knowing when to route it to a nurse.
See why we test this way in why we run real-time skill tests.
Medical VA requirements checklist
| Requirement | Why it matters | How to check it |
|---|---|---|
| Medical terminology | Reads notes, referrals and payer letters without errors | Terminology task in the skills test |
| EHR / practice management experience | Learns your system faster | Ask which systems and which modules; test in your training environment |
| Insurance and billing basics (revenue cycle roles) | Eligibility, prior auth and denials follow payer rules | Sample verification or denial task |
| Clear spoken and written English | Patient calls and payer calls | Live interview call; written reply task |
| Private workspace, reliable internet with backup | Patient privacy and uptime | Ask for their setup; agree it in writing |
| Follows written procedures | Consistency on regulated work | SOP-based test task |
| Role-specific credential (e.g. a coding credential such as the CPC) | Only if the role needs it | We can recruit for it; verify the credential yourself |
How long until a medical VA is productive?
It depends on the task and on your SOPs. Plan it in stages: scheduling and reminders first, insurance verification and prior auth next, then denials, coding support and reporting once the basics are steady. Practices with written procedures and a test patient in the EHR get there faster.
Medical Background and Real Skills Tests
Lei, an executive virtual assistant placed through VA MASTERS, walks through her daily calendar, inbox and client-communication work, explains why her medical background made her a better executive VA, and describes the 6-stage recruitment process from the inside.
A VA MASTERS recruiter walks through a real skills test for an administrative support virtual assistant and shows what separates the top candidates before a client meets anyone.
A VA MASTERS recruiter scores a real customer support skills test, from Excel accuracy to SOP writing to a Loom video.
Patient Data, HIPAA and Security: What Your Practice Sets Up
Patient privacy is the first concern practices raise, and it should be. Protected health information (PHI) has to be handled properly wherever your team sits. The points below are general information, not legal advice: ask your compliance officer or healthcare attorney about your setup.
Business associate agreements
If your practice is a HIPAA covered entity, an outside company or person that creates, receives, keeps or sends PHI on its behalf is generally a business associate, and HIPAA generally requires a business associate agreement before PHI is shared. Your counsel can tell you which agreements your setup needs. Some payer contracts and Medicaid or Medicare Advantage arrangements have rules on offshore access to patient data; check yours with counsel.
Practical safeguards
- Named accounts: one login per person in the EHR and phone system, never shared passwords
- Multi-factor authentication on every system that holds PHI
- Minimum necessary access: role-based EHR permissions limited to the admin functions the task needs
- Practice-provided channels: patient communication only through your EHR, portal or secure messaging, never personal email or SMS
- Private workspace: no one else can see the screen or hear patient calls
- Access logs and offboarding: review access regularly and remove it the same day a role ends
Start with tasks that don't touch PHI
Many tasks need no patient data at all: marketing and reviews, vendor coordination, credentialing trackers, schedule templates, general inbox and website updates. Some practices start there and add PHI tasks once their access setup is ready.
The Philippines has its own data privacy law, the Data Privacy Act of 2012 (Republic Act 10173), enforced by the National Privacy Commission.
Medical VA by Practice Type and Specialty
The core tasks are the same everywhere; the mix and the software change by specialty. Most specialty practices get the fastest win from the task that bottlenecks them (prior auth in dermatology and orthopedics, intake in therapy, recalls in dental and optometry).
| Practice type | Top VA tasks | Common software |
|---|---|---|
| Primary care / family medicine | Scheduling, reminders, insurance verification, chart prep, referrals | Epic, athenahealth, eClinicalWorks, NextGen |
| Dental practices | Scheduling, insurance verification, recall, billing follow-up | Dentrix, Eaglesoft, Open Dental |
| Mental health / therapy | Intake, scheduling, insurance verification, billing, client communication | SimplePractice, TherapyNotes, Jane |
| Chiropractic and physical therapy | Scheduling, reminders, insurance verification, visit tracking, billing | Jane, WebPT, ChiroTouch |
| Optometry | Recalls, scheduling, insurance verification, frame and lens order follow-up | RevolutionEHR, Compulink, Crystal PM |
| Dermatology and med spas | Scheduling, prior authorization, photo and consent paperwork, reviews | ModMed, Nextech, Zenoti |
| Orthopedics / surgery | Pre-op coordination, prior authorization, surgical scheduling, post-op follow-up | ModMed, Epic, athenahealth |
| Telehealth | Online booking, intake, insurance checks, visit links, follow-up | Your telehealth platform + EHR |
| Home health | Visit scheduling, intake, authorizations, caregiver coordination | WellSky, Axxess, HCHB |
| Pharmacy | Refill and prior auth follow-up, patient calls, inventory admin | Your pharmacy system, CoverMyMeds |
| Medical tourism | International patient coordination, travel logistics, quotes and follow-up | CRM, Google Workspace |
Virtual medical assistants for small practices
Small and independent practices often don't need a full-time hire on day one. A part-time medical VA at 80 hours a month can cover recalls, insurance verification, prior auth follow-up and the inbox, and grow into front-desk phone coverage later. Many businesses start part-time: across all industries, 72% of the 323 roles opened with VA MASTERS between February and August 2026 were part-time, and 46% were opened at exactly 80 hours a month (What Businesses Actually Outsource to Virtual Assistants in 2026).
Bilingual Spanish–English patient coordination
Practices with Spanish-speaking patients can hire a bilingual medical VA for calls, reminders and intake. We recruit bilingual Spanish–English VAs and test Spanish fluency, spoken and written. See bilingual Spanish–English virtual assistants.
EHR Systems and Healthcare Software
A medical VA is most valuable in the software you already use. These are the platforms practices most often ask about.
Electronic Health Records (EHR/EMR)
| System | Common practice type | VA-relevant features |
|---|---|---|
| Epic / MyChart | Large practices, health systems | Scheduling, patient portal messages, referrals |
| athenahealth (athenaOne) | Multi-specialty, mid-size | Revenue cycle, patient engagement, scheduling |
| eClinicalWorks | Primary care, multi-specialty | Scheduling, billing, patient portal |
| NextGen | Ambulatory and specialty practices | Scheduling, practice management, billing |
| DrChrono | Small to mid-size practices | Scheduling, billing, patient check-in |
| SimplePractice | Mental health, therapy | Scheduling, billing, telehealth, client portal |
Billing, Eligibility and Prior Authorization Tools
Common platforms include Tebra (formerly Kareo), AdvancedMD and CollaborateMD for billing, payer portals and Availity for eligibility, and CoverMyMeds for medication prior authorizations. VAs handling billing should know claim submission, denial follow-up and payment posting in at least one of them; we test billing tasks in the skills assessment when the role needs them.
Practice Communication Tools
Beyond the EHR, medical VAs commonly work in secure patient messaging (for example Spruce or OhMD), cloud phone systems such as RingCentral, online booking such as Zocdoc, and everyday tools like Google Workspace, Microsoft 365 and Slack.
How to integrate a medical VA with your EHR: 6 steps
- List the exact EHR functions the role needs (scheduling, demographics, insurance, documents, messages).
- Create a named user with a role limited to those functions; no shared logins.
- Turn on multi-factor authentication and connect the VA through your approved access method.
- Let them practice on a test patient or training environment if your EHR has one.
- Write short SOPs for each workflow, with screenshots from your own setup.
- Review their work daily for the first two weeks, then weekly, and widen access only as tasks are added.
Medical VA Pricing: What a Medical Virtual Assistant Costs in 2026
Through VA MASTERS, medical VA pricing follows the role, not the specialty. Admin roles start at $6.50/hr; billing and AR roles at $7.50/hr. The table shows part-time at 80 hours a month and full-time at 160.
| Role | Hourly rate | Part-time (80 h/month) | Full-time (160 h/month) |
|---|---|---|---|
| Medical admin VA: scheduling, reminders, intake, insurance verification, prior auth, referrals, records, credentialing | $6.50–$10/hr | $520–$800 | $1,040–$1,600 |
| Medical billing and AR VA: claims, payment posting, denials, AR follow-up, coding support | $7.50–$14/hr | $600–$1,120 | $1,200–$2,240 |
| Practice social media VA | $7.50–$9/hr | $600–$720 | $1,200–$1,440 |
How that compares with a local hire
National median pay from the US Bureau of Labor Statistics Occupational Employment and Wage Statistics (OEWS), May 2025 national estimates, next to our hourly rates. BLS annual figures assume 2,080 paid hours a year, so the table compares per hour. It compares pay only, before benefits, payroll costs and office space, so the full difference is larger.
| US role (BLS median, May 2025) | US median pay (per year / per hour) | Medical VA rate | Lower on pay (per hour) |
|---|---|---|---|
| Medical secretaries and administrative assistants | $45,930 / $22.08 | $6.50–$10/hr (admin VA) | 55–71% |
| Billing and posting clerks | $48,500 / $23.32 | $7.50–$14/hr (billing VA) | 40–68% |
| Medical records specialists | $51,140 / $24.59 | $6.50–$10/hr (admin VA) | 59–74% |
Against the full cost of a local hire (salary plus benefits and payroll costs), a VA can cost up to 80% less. For a detailed breakdown by role and hours, see how much a medical virtual assistant costs, or run your own numbers in our cost savings calculator or ROI calculator.
As a medical tourism company operating globally across multiple countries and locations, maintaining organization and efficiency is crucial for our success. VA Masters helped us map out our processes and routines, identifying tasks that could be outsourced to optimize our workflow. Hiring four Virtual Assistants for administrative tasks, operations, customer support, and social media allowed us to streamline daily operations without losing control or quality. The cost savings have been significant—over 30% in administrative and operational expenses. …
How to Hire a Medical Virtual Assistant
Before you hire: a 6-point checklist
- List the tasks you want off your team's plate, and mark which ones touch PHI.
- Name the systems the VA will use (EHR, billing, phone, messaging) and who owns each login.
- Decide the hours: part-time (80 hours a month) or full-time, and which time zone. We recruit for your hours.
- Write the escalation rules: what goes to a nurse, a provider or the practice manager, and how fast.
- Prepare access: named accounts, multi-factor authentication, role-based permissions and the agreements your counsel recommends.
- Pick 2–3 numbers to track from week one (no-show rate, open prior auths, days in AR, call answer rate).
Step 1: Define your scope
Start with the tasks that cost your team the most time. Split them into tasks that involve PHI and tasks that don't; many practices start with scheduling, reminders, recalls, credentialing and marketing while they set up EHR access.
Step 2: Set up access and safeguards
Before your VA touches patient data, have named accounts, multi-factor authentication, role-based EHR permissions, practice-provided communication channels and the agreements your compliance officer or counsel recommends. See the patient-data section above.
Step 3: Recruit with healthcare-specific testing
Generic VA screening doesn't work for healthcare. You need candidates who understand medical terminology, insurance workflows and patient-facing calls. At VA MASTERS, when the role needs it, the skills test for a medical role simulates your office: verifying coverage for a sample patient, scheduling across providers, replying to patient messages. First candidates typically arrive in about 2 business days. Every VA is required to sign written confidentiality undertakings; details are on our security page.
Our 6-Stage Recruitment Process for Medical VAs
Detailed Job Posting
A custom job description built from your tasks, systems, hours and patient mix.
Candidate Collection
Applicants from a database of 400,000+ pre-assessed Filipino applicants, plus new applications for your role.
Initial Screening
Internet, English and relevant healthcare admin experience.
Custom Skills Test
A test built for the role, if needed: terminology, scheduling, insurance verification, patient messages.
In-Depth Interview
Communication, judgment on patient calls, and fit with your team.
Client Interview
You interview the top 2–3 candidates and choose.
Step 4: Onboard with clear SOPs (your first 30 days)
| When | Focus |
|---|---|
| Week 1 | Systems access, test patient practice, call scripts, scheduling rules by provider and visit type |
| Week 2 | Live scheduling and reminders with daily review; inbox and portal templates |
| Weeks 3–4 | Insurance verification and prior auth for your main payers; first weekly report |
| After day 30 | Add billing follow-up, recalls, credentialing or reporting as the basics stay steady |
Step 5: Monitor and expand
Start with 2–3 core tasks and review quality daily for the first two weeks. Add tasks as the VA proves accuracy, and keep a short weekly check-in. If you're not satisfied with your VA, you get a replacement, free of charge.
How to choose a virtual medical assistant for your practice
- Judge candidates on a test built from your own tasks, not on a CV.
- Check English on a live call, the way a patient would hear it.
- Confirm their workspace, internet backup and the hours they can work.
- Ask any provider what happens after the hire: check-ins, account management and what a replacement looks like.
- Compare the full monthly cost for the hours you need, not just the hourly rate.
Comparing providers? See our best medical virtual assistant services comparison, or healthcare outsourcing companies for larger revenue-cycle and BPO options. Ready to hire? Start with our medical virtual assistant service, explore our medical virtual assistant services, or read the guide for healthcare providers. Front-desk and intake roles: virtual receptionist and intake coordinator VAs.
Have Questions About Hiring a Medical VA?
Tell us your tasks, systems and hours, and we'll tell you what the role looks like and what it costs.
Get in Touch →Medical VA Through VA MASTERS vs Other Ways to Hire
| Medical VA through VA MASTERS | Local in-house hire | Freelance marketplace | |
|---|---|---|---|
| Cost | From $6.50/hr (admin), $7.50/hr (billing); about $1,040–$1,600/month full-time for admin | BLS median $45,930/year for medical secretaries, plus benefits and payroll costs | Set by each freelancer, plus platform fees |
| First candidates | About 2 business days | Your own job posts, screening and interviews | You screen applicants yourself |
| Skills test built around your tasks | Yes, built for the role if needed (one of 6 stages) | Your own process | Your own process |
| Hours | We recruit for your hours | Local office hours | Varies by freelancer |
| After the hire | Account management and regular check-ins | Your own HR | You manage it yourself |
| If it's not the right fit | Free replacement | Start hiring again | Start searching again |
What Our Clients Say
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Frequently Asked Questions
What is a medical VA?
A medical VA (medical virtual assistant) is a remote, non-clinical team member who handles a healthcare practice's administrative work: scheduling and reminders, patient calls and messages, intake paperwork, insurance verification, prior authorizations, referrals, records and billing follow-up. A medical VA works inside your EHR, phone and messaging systems with the access you give them, and never diagnoses, treats or gives medical advice.
What administrative tasks can a medical virtual assistant do?
The most common are appointment scheduling and reminders, answering and routing patient calls, intake forms and chart preparation, insurance eligibility checks, prior authorization submissions and follow-up, referral coordination, records requests, credentialing trackers, claims and denial follow-up, payment posting, review and reputation management, and reporting for the practice manager.
How are medical VAs trained on terminology?
Medical VAs usually learn medical terminology before they apply for a medical role: through nursing, medical technology, pharmacy or other healthcare degrees, earlier work in clinics, hospitals or healthcare outsourcing accounts (billing, insurance verification, patient support), and terminology or coding courses. Your practice then teaches its own workflows, payers and scripts. VA MASTERS doesn't run a training school: we look for candidates who already bring that knowledge and test it against your tasks before you meet anyone.
What are the requirements for a medical VA?
Look for working knowledge of medical terminology, experience with at least one EHR or practice management system, insurance and billing basics if the role touches revenue cycle, clear spoken and written English for patient calls, a quiet private workspace, reliable internet with a backup, and a habit of following written procedures. Credentials, such as a medical coding credential like the CPC, are role-specific: if your role needs one, we can recruit for it.
How much does a medical virtual assistant cost?
Through VA MASTERS, a medical admin VA (scheduling, intake, insurance verification, records) costs $6.50–$10/hr: about $1,040–$1,600 a month full-time at 160 hours, or $520–$800 a month part-time at 80 hours. Medical billing and AR roles are $7.50–$14/hr. It costs nothing to start: no upfront fees and no setup fees.
Can a medical VA work in our EHR or EMR?
Yes. Give the VA their own named user account with a role limited to admin functions (scheduling, demographics, insurance, documents, messages), turn on multi-factor authentication, and start with a test patient or training environment if your system has one. Most EHRs let you set role-based permissions, so a remote admin user sees only what the task needs.
Can a virtual assistant handle tasks that involve protected health information (PHI)?
It can, once your practice has set it up: if your practice is a HIPAA covered entity, an outside company or person that handles PHI on its behalf is generally a business associate, and HIPAA generally requires a business associate agreement before PHI is shared. Limit access to the minimum the task needs, and ask your compliance officer or healthcare attorney about your specific setup. This is general information, not legal advice.
What medical tasks should not be delegated to a virtual assistant?
Anything clinical: diagnosing, triaging symptoms, prescribing, interpreting results, giving medical advice or making care decisions. A medical VA routes clinical questions to your licensed staff using the escalation rules you write down, and handles the administrative work around them.
How many hours a week does a medical practice need a VA?
Many businesses start part-time. Across all industries, 72% of the 323 roles opened with VA MASTERS between February and August 2026 were part-time and 46% were opened at exactly 80 hours a month (about 20 hours a week), according to What Businesses Actually Outsource to Virtual Assistants in 2026. Front-desk phone coverage usually needs full-time; billing follow-up, recalls and credentialing often fit in 80 hours.
Is a medical virtual assistant the same as an AI virtual medical assistant or a virtual scribe?
No. An AI virtual medical assistant is software (a chatbot, voice agent or scheduling bot). A virtual scribe documents the clinical encounter in real time for the physician. A medical VA is a person who runs the administrative work around patients and payers. Many practices use a human VA to manage the AI tools and handle the exceptions they miss.
How do I choose a virtual medical assistant for my practice?
Write down the exact tasks and systems first, then judge candidates on a test built from those tasks rather than on a CV: a sample insurance verification, a reschedule across two providers, a patient message reply. Check English on a live call, confirm their workspace and internet setup, and ask how the provider supports you after the hire.
How fast can I hire a medical VA?
First candidates typically arrive in about 2 business days once the role is agreed on the discovery call, already screened and tested. If you're not satisfied with your VA, you get a replacement, free of charge.
Do you place bilingual Spanish–English medical VAs?
Yes. We recruit bilingual Spanish–English VAs and test Spanish fluency, spoken and written, which helps practices with Spanish-speaking patients on calls, reminders and intake. See bilingual Spanish–English virtual assistants.
How do I become a medical VA?
This guide is for practices hiring a medical VA. If you're a Filipino VA with healthcare admin experience looking for work, see the open positions on our careers page and apply to the role that fits you there.
Ready to Hire a Medical Virtual Assistant?
Tell us about your practice on a free discovery call. We'll build the search around your tasks, systems and hours.
- No upfront fees
- No setup fees
- First candidates in about 2 business days
- Free replacement if the fit isn't right
Anne is the Operations Manager at VA MASTERS, a recruitment agency specializing in Filipino virtual assistants for global businesses. She leads the end-to-end recruitment process — from custom job briefs and skills testing to candidate delivery and ongoing VA management — and has personally overseen the placement of 1,000+ virtual assistants across industries including e-commerce, real estate, healthcare, fintech, digital marketing, and legal services.
With deep expertise in Philippine work culture, remote team integration, and business process optimization, Anne helps clients achieve up to 80% cost savings compared to local hiring while maintaining top-tier quality and performance.
Email: [email protected]
Telephone: +13127660301
