Property Management VA (STR)

Job Summary

We are looking for a reliable and organized Property Management VA to support the day-to-day operations of a growing business. In this role, you’ll manage customer and guest inquiries across booking platforms, confirm reservations, coordinate with service teams, and keep listings active and up to date. The ideal candidate is detail-oriented, communicative, and comfortable managing multiple platforms independently.

Key Responsibilities

• Log into and manage listings across multiple booking and reservation platforms
• Respond promptly to customer and guest inquiries, including pre-booking questions and special requests such as early check-ins
• Send manual booking and reservation confirmations to property owners
• Coordinate maintenance and service requests by logging jobs in the system and notifying the relevant team
• Create and publish daily social media posts using provided templates
• Share property listings to relevant social media pages and groups
• Manage email correspondence and follow up with customers as needed
• Use translation tools to handle inquiries received in multiple languages
• Keep booking and reservation records accurate and synced across platforms

Mandatory Skills

• Experience with customer or guest communication and inquiry management
• Familiarity with booking, reservation, or property management software
• Comfortable working across multiple online platforms at once
• Basic social media posting skills (Facebook, Instagram)
• Strong written English and clear communication skills
• Reliable, detail-oriented, and able to work independently
• Well-organized with strong time management

Preferred Skills

• Prior experience in property management, hospitality, or a booking-based business
• Familiarity with channel management or property management platforms
• Experience coordinating with maintenance or service teams
• Comfort using translation tools for multilingual communication
• Ability to manage multiple tasks and priorities simultaneously

Why Join Us

This is a great opportunity to become an essential part of a growing operation where your organization and communication skills make a real difference. You’ll enjoy a varied role with room to take ownership, work closely with a supportive owner, and grow as the business expands.

Work Schedule

Mon to Sat (6 days/week, includes one weekend day), 3 hrs/day, mornings approx 10:00 AM to 1:00 PM UK time