Job Summary
We are seeking a warm, responsive Guest Support & Operations Assistant to be the first point of contact for customer and guest inquiries. You’ll answer pre-booking and booking questions across platforms, support reservations, coordinate service requests, and help maintain a consistent social media presence. The ideal candidate is friendly, quick to respond, highly organized, and able to work independently.
Key Responsibilities
- Respond promptly and professionally to customer and guest inquiries across booking platforms
- Answer pre-booking questions and handle requests such as early check-ins
- Support the booking and reservation process, including manual confirmations to owners
- Coordinate maintenance and service requests by logging jobs and notifying the right team
- Create and publish daily social media posts using provided templates
- Share listings to relevant social media pages and groups
- Manage email correspondence and customer follow-ups
- Use translation tools to assist guests writing in different languages
- Keep booking and inquiry records organized and up to date
Mandatory Skills
- Proven experience in customer service or guest support
- Strong, friendly written English and clear communication skills
- Familiarity with booking, reservation, or customer management platforms
- Comfortable managing several online tools at once
- Basic social media posting skills (Facebook, Instagram)
- Reliable, detail-oriented, and able to work independently
- Well-organized with strong time management
Preferred Skills
- Prior experience in hospitality, guest services, or a booking-based business
- Familiarity with channel management or reservation software
- Experience coordinating with maintenance or service teams
- Comfort using translation tools for multilingual communication
- Ability to manage multiple priorities simultaneously
Why Join Us
This is a rewarding role for someone who enjoys helping people and keeping operations running smoothly. You’ll work closely with a supportive owner, take real ownership of guest communication, and have room to grow as the business expands.
Work Schedule
Mon to Sat (6 days/week, includes one weekend day), 3 hrs/day, mornings approx 10:00 AM to 1:00 PM UK time
Ready to Apply?
Submit your application and our team will be in touch.
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