Job Summary
We are looking for a proactive and highly organized E-commerce and Operations Manager to support a well-established fashion and apparel brand. This role combines Shopify backend management with day-to-day operations oversight — ensuring smooth product launches, on-time order fulfillment, responsive customer service, and a coordinated, motivated team. The ideal candidate is a true self-starter who takes initiative, solves problems independently, and thrives as the connective link between the business owner and the team.
Key Responsibilities
- Manage the Shopify backend, ensuring collections are properly merchandised and product listings are accurate and up to date
- Prepare and quality-check product launches so every element is correctly set up before going live
- Oversee daily operations to ensure customer orders are fulfilled on time and workflows run smoothly
- Monitor customer service performance across email and social channels, ensuring every inquiry receives a timely response
- Coordinate team schedules and serve as the primary point of contact between the business owner and the team
- Proactively flag issues, delays, or bottlenecks to the business owner, always paired with recommended solutions
- Support and motivate team members, acting as a reliable day-to-day resource
- Assist with fulfillment and wholesale coordination as needed
- Identify and suggest process improvements as you learn the business
Mandatory Skills
- Proven experience in e-commerce management, with hands-on Shopify expertise (backend management, merchandising, collection and launch setup)
- Solid background in operations management or team coordination
- Strong leadership and people skills — able to manage schedules and keep a team aligned and motivated
- Proactive, solutions-first mindset — brings issues forward with answers, not just questions
- Experience maintaining customer service quality and response times
- Reliable, detail-oriented, and able to work independently with minimal supervision
- Strong written and verbal communication skills
Preferred Skills
- Experience in the fashion, apparel, or retail industry
- Familiarity with order fulfillment workflows and wholesale operations
- Experience working directly with business owners or executives as a trusted right hand
- Comfortable monitoring and engaging with customers on social media
- Ability to manage multiple projects simultaneously
Why Join Us
This is an opportunity to step into a trusted leadership role at the heart of a growing brand with an established team and real, working processes. You’ll enjoy genuine autonomy and ownership, working directly with the business owner and seeing your impact every day — from seamless launches to happy customers. If you love bringing order, energy, and initiative to a business, we’d love to meet you.
Work Schedule
Monday to Friday, 4 hours per day, US Pacific Time (specific hours to be confirmed with client)
This position is no longer open
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