Job Summary
We are seeking a reliable and organized Dispatch VA to keep our daily operations running smoothly. In this role, you will be the central point of contact for incoming customer calls, manage scheduling and appointment coordination, follow up on new leads, and keep our records accurate and up to date in the CRM. The ideal candidate has excellent spoken English, a confident phone presence, and prior experience coordinating schedules and managing dispatch or service workflows.
Key Responsibilities
- Answer inbound customer calls and provide friendly, professional support
- Make outbound calls to confirm, reschedule, and follow up on appointments
- Respond quickly to incoming leads and book them into the schedule
- Coordinate and adjust the daily schedule to keep jobs on track
- Enter and update customer information, jobs, and notes in the CRM
- Process service paperwork and warranty claims accurately
- Follow up with customers on outstanding items and payments as needed
- Schedule and manage social media posts to keep accounts active
- Communicate updates with the team throughout the day so no task is missed
Mandatory Skills
- Excellent spoken and written English with a clear, professional phone manner
- Prior experience with CRM and scheduling/dispatch software
- Strong organizational skills and the ability to manage a busy call and scheduling workload
- Accurate data entry and strong attention to detail
- Reliable, detail-oriented, and able to work independently
- Strong communication skills and a team-oriented attitude
Preferred Skills
- Experience handling dispatch, appointment setting, or service coordination
- Familiarity with CRM and job scheduling platforms
- Experience processing warranties or claims paperwork
- Basic social media scheduling and posting experience
- Ability to manage multiple tasks and priorities simultaneously
- Comfortable learning new tools and workflows quickly
Why Join Us
This is a great opportunity to become a key part of a close-knit, supportive team where your work directly keeps operations running smoothly. You’ll have the chance to take ownership of your role, sharpen your skills, and build a long-term position with people who value reliability and clear communication.
Work Schedule
Monday to Friday, 8 hours per day, 9:00 AM to 5:00 PM PST/PDT
Ready to Apply?
Submit your application and our team will be in touch.
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