Job Summary
We are looking for a meticulous and dependable Administrative & Operations Assistant to support the daily order workflow of a growing custom apparel and printing business. In this role, you’ll manage incoming orders by email, compile accurate order details, and prepare mock-up documents that go straight to production. The ideal candidate is highly organized, process-driven, and brings basic graphic design skills for simple logo adjustments. Because accuracy at this stage directly affects everything downstream, precision and reliability are essential.
Key Responsibilities
- Manage and respond to incoming customer orders received via email
- Review purchase order details and compile accurate order information (product type, color, size, and quantity)
- Create mock-up documents by placing customer-supplied logos onto the correct product templates
- Perform basic logo adjustments such as resizing, color changes, and minor line/weight edits in Adobe Illustrator
- Send completed mock-ups to customers for review and approval
- Update order statuses and details in the order management system
- Maintain a high level of accuracy so production teams receive correct specifications
- Follow established workflows and processes consistently to keep orders moving smoothly
- Communicate clearly with customers and internal teams throughout the order lifecycle
Mandatory Skills
- Basic graphic design ability, including working knowledge of Adobe Illustrator (resizing, color changes, simple logo edits)
- Strong administrative and order-processing experience
- Exceptional attention to detail and accuracy
- Solid organizational skills with the ability to follow structured, repeatable processes
- Comfortable working in order management or spreadsheet-style tools
- Reliable, detail-oriented, and able to work independently
- Strong communication skills and sound logical reasoning
Preferred Skills
- Experience in a print, apparel, e-commerce, or order-fulfillment environment
- Familiarity with Airtable or similar order/project management tools
- Background in customer service or client-facing email communication
- Patience and consistency with repetitive, detail-heavy tasks
Why Join Us
This is a stable, long-term opportunity to become a key part of a busy operations workflow where your accuracy makes a genuine difference. You’ll join a supportive team that values reliability and commitment, with room to grow as you master the role. If you take pride in organized, precise work, we’d love to have you on board.
Work Schedule
Monday to Friday, 8:30 AM to 4:30 PM Central Time (approx 7 to 8 hours/day)
Ready to Apply?
Submit your application and our team will be in touch.
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