Behavioral Health Scheduling Coordinator

Job Summary

We are looking for a organized and personable Behavioral Health Scheduling Coordinator to manage scheduling and patient communications for a solo clinical psychology practice. You will keep the calendar full, coordinate assessments for military-referred veterans and applicants, and be a warm, professional first point of contact for patients and referring doctors. The ideal candidate is comfortable working with sensitive health information and takes confidentiality seriously.

Key Responsibilities

• Contact the practice’s military referral contact each morning to get veterans and applicants who need assessments
• Schedule referred veterans and applicants into the designated calendar blocks
• Fill calendar gaps by reaching out to designated patients to offer open appointment slots
• Re-engage patients who have no future appointment on the books
• Prioritize military and cash-pay patients when offering preferred appointment times
• Verify insurance eligibility and confirm cards on file and outstanding balances
• Monitor RingRx voicemails and text messages and respond to patients promptly
• Manage the practice inbox and respond to emails from patients and doctors
• Support outreach to local clinicians to build care coordination relationships
• Work within SimplePractice while following strict HIPAA protocols and two-factor authentication

Mandatory Skills

• Proven experience in medical or behavioral health scheduling and patient communication
• Hands-on experience with practice management or EHR software (SimplePractice preferred)
• Experience verifying insurance eligibility and benefits
• Strong understanding of HIPAA and handling confidential patient information
• Comfortable using two-factor authentication and following strict data security procedures
• Excellent written and spoken English with a professional, empathetic phone and email manner
• Strong communication skills
• Reliable, detail-oriented, and able to work independently

Preferred Skills

• Experience in a mental health, psychology, or therapy practice
• Familiarity with RingRx or similar business phone and texting platforms
• Experience coordinating referrals or working with military or veteran populations
• Experience with outreach to healthcare providers
• Basic social media posting experience
• Ability to manage multiple priorities simultaneously

Why Join Us

This is a chance to be a trusted, central part of a small practice where your work directly affects patient access to care. You will work closely with a supportive provider, take real ownership of your area, and have room to grow as the practice grows.

Work Schedule

Monday to Friday, 9:00 AM to 5:00 PM Pacific Time.