A claim goes out, and then the waiting starts. Some come back paid. Some come back short, some come back denied with a code nobody on the team has time to look up, and some never come back at all. Each one has a deadline, and the money stays in the aging report until somebody works it.
A revenue cycle management virtual assistant is that somebody: a remote billing specialist who works your denials, appeals paperwork and AR follow-up every day. Below: the scope of the role and its limits, how denials and Medicare appeals work, the systems involved, the price, and a plan for hiring the VA, getting them up to speed and judging the results.
Quick Answer
A revenue cycle management virtual assistant is a remote billing specialist who works the back end of your revenue cycle: checks claim status, clears rejections, logs and sorts denials, prepares corrected claims and appeal packets for sign-off, follows up on unpaid claims and calls payers. Coding changes, write-offs and anything clinical stay with your team; the VA never makes clinical decisions, and works inside rules you set. With VA MASTERS an RCM VA costs $7.50–$14/hr, about $1,200–$2,240 a month full-time. It costs nothing to start, and first candidates typically arrive in about 2 business days once the role is agreed.
What Is a Revenue Cycle Management Virtual Assistant?
Revenue cycle management (RCM) is the whole path a practice’s money travels: scheduling and eligibility checks, prior authorization, charge capture and coding, claim submission, payment posting, denials, appeals and patient balances. An RCM virtual assistant (also called an RCM VA, a denial management VA or an AR follow-up specialist) takes the part that starts after a claim leaves your office and ends when it is paid, appealed or closed.
The front of the cycle has its own pages: for benefits checks before visits see our insurance verification virtual assistant page, for approvals before a service our prior authorization virtual assistant page, and for charge entry, claim creation and submission our medical billing virtual assistant page. (If you’re after B2B invoice collections rather than insurance claims, see our accounts receivable collections VA page.)
Why the back end needs an owner: KFF’s analysis of 2024 federal data for HealthCare.gov marketplace plans (published March 2026) found that insurers denied 19% of in-network claims on average. That covers one market, individual plans sold on HealthCare.gov, not your payer mix, so the first job of an RCM VA is to measure your own denials by payer and reason.
Where the VA’s Work Ends and Your Team’s Begins
Agree this split before day one. It keeps coding and clinical judgment where they belong, and it lets the VA move fast inside clear rules:
| Decision or task | Your RCM VA | Your billing lead, coder or clinicians |
|---|---|---|
| Finding denials and rejections | Works the clearinghouse rejection report, the remittances and the denial worklist every day; logs each one with its codes | — |
| Fixing front-end errors | Corrects demographic, insurance and ID errors that the rules you wrote allow, and resubmits | Set the rules; review anything outside them |
| Coding questions | Flags the claim with the denial code and the payer’s note | A coder decides any change to codes or modifiers |
| Medical necessity and clinical records | Pulls the existing notes and results the payer asks for | Clinicians write or sign anything new; the VA never makes clinical decisions |
| Whether to appeal | Prepares the facts: amount, deadline, reason, what the payer asked for | Your billing lead decides (and a clinician signs clinical arguments) |
| Appeal paperwork | Fills the payer’s form, builds the packet, sends it and tracks the deadline | Sign where the payer requires a signature |
| Adjustments and write-offs | Lists balances that look uncollectible, with the history | Approve every write-off or adjustment above the limit you set |
A workable rule: the VA can correct anything that comes from the registration, the insurance card or the payer’s own file, inside the rules you write down. Anything that changes what was billed, or needs clinical judgment, goes to the right person with the facts and the deadline.
RCM and Denial Management Tasks a VA Handles
Daily RCM work, task by task, with the result you should see:
| Task | The VA’s part | Result for you |
|---|---|---|
| Claim status checks | Checks unpaid claims by payer portal, clearinghouse status report or phone on a fixed schedule | No claim sits unnoticed past the payer’s usual payment time |
| Rejection work | Works clearinghouse and payer rejections (claims that never entered processing), fixes what the rules allow and resubmits | Rejections cleared before they turn into timely-filing problems |
| Denial logging | Logs every denied line from the remittance with its group, reason and remark codes, amount and payer | One denial list you can sort by payer, reason and dollars |
| Denial triage | Sorts denials into correct-and-resubmit, appeal, ask the coder, ask the provider, or patient responsibility (bill the secondary payer if the patient has one; otherwise move it to the patient balance and send a statement) | Each denial has a next step and an owner |
| Corrected claims | Prepares corrected claims or reopening requests for errors your rules cover, for sign-off where you want it | Fixable denials paid without an appeal |
| Appeal packets | Fills the payer’s appeal or reconsideration form, gathers records and the original claim, sends it and logs the date | Appeals filed inside the deadline |
| AR follow-up | Works the aging report by dollar amount and age, calls or messages payers, and records the call reference and next date | A shorter aging report, with notes on every open claim |
| Payer calls | Calls payer provider lines with a script: claim number, status, reason, what is missing, reference number | Answers in the account notes, not in someone’s head |
| Underpayment flags | Compares the paid amount with your contracted rate for that payer and code and flags short payments | A list of short payments to dispute |
| Credit balances | Lists overpayments and credit balances for your billing lead to review | Credit balances reviewed on schedule |
| Patient balances | When the remittance shows patient responsibility: bills the secondary payer if the patient has one; otherwise moves it to the patient balance and sends a statement or reminder with your scripts | Secondary claims and patient balances billed promptly |
| Reporting | Updates the weekly denial and AR summary: denials by payer and reason, appeals pending, aging by bucket | One page to read each week |
The Denial Workflow, From Remittance to Resolution
- Remittance arrives. The electronic remittance (ERA) or paper explanation of benefits posts; the VA pulls every denied or short-paid line into the denial log the same day.
- Read the codes. Group, reason and remark codes go into the log with the payer, date of service, amount and the payer’s deadline.
- Sort. Correct and resubmit, appeal, send to the coder or the provider; for patient responsibility, bill the secondary payer if the patient has one, otherwise move it to the patient balance and send a statement.
- Fix what the rules allow. Registration and insurance errors are corrected and the claim is resubmitted, or a reopening is requested where the payer uses one.
- Prepare appeals. For denials your billing lead decides to fight, the VA fills the payer’s form, attaches the records and the original claim, and sends it.
- Follow up. Status is checked on a fixed schedule; every call or portal check is logged with a reference number.
- Close. Paid, upheld, billed to the patient or approved for write-off, with the reason in the log.
- Feed it back. Each week, denials by payer and reason go to the people who can stop them at the front desk, in coding or in documentation.
Reading Denials: Group, Reason and Remark Codes
Every denied line on a remittance carries codes that say who owns the balance and why it was not paid in full. The group codes below are listed on X12’s own code page (checked November 2026); the same site links to the claim adjustment reason code list:
| Code on the remittance | What it tells the VA | Example of the next step |
|---|---|---|
| Group code CO (Contractual Obligation) | The adjustment falls under your contract with the payer or a regulatory requirement | Don’t bill the patient; check whether the denial can be corrected or appealed |
| Group code PR (Patient Responsibility) | The amount is the patient’s share (for example deductible or coinsurance) | Bill the secondary payer if the patient has one; otherwise move it to the patient balance and send a statement. |
| Group code OA (Other Adjustment) / PI (Payor Initiated Reduction) | Another kind of adjustment, or a reduction the payer initiated | Read the reason and remark codes before deciding |
| Claim adjustment reason code (CARC) | Why the line was paid differently from what was billed | Sort the denial into a category and follow your playbook for that reason |
| Remittance advice remark code (RARC) | Extra detail on the reason, such as missing information | Note what is missing and who has to supply it |
Put the codes your practice sees each month into a one-page playbook: code, what it means for you, the next step, who decides. The VA works from it and adds new codes as they appear, so your billing lead stops answering the same question twice.
Medicare Appeal Levels and Deadlines in 2026
Original Medicare (Part A and Part B) has five appeal levels. From CMS’s own pages for each level (checked November 2026; the pages were last updated between September 2024 and October 2026). Each decision notice is presumed to be received 5 calendar days after its date, unless there is evidence otherwise:
| Level | Who decides | Deadline to file |
|---|---|---|
| 1. Redetermination | Medicare Administrative Contractor (MAC) | 120 days from receipt of the initial determination |
| 2. Reconsideration | Qualified Independent Contractor (QIC) | 180 days from receipt of the redetermination decision |
| 3. Hearing | Office of Medicare Hearings and Appeals (Administrative Law Judge or attorney adjudicator) | 60 days from receipt of the reconsideration decision |
| 4. Council review | Medicare Appeals Council | 60 days from receipt of the hearing decision or dismissal |
| 5. Judicial review | Federal district court | 60 calendar days after receiving the Council’s decision |
Minimum amount in controversy: none for levels 1, 2 and 4; $200 for a hearing in 2026 (it stays $200 in 2027); $1,960 for federal court in 2026 ($2,000 in 2027).
CMS says a MAC generally sends its redetermination decision within 60 days of receiving the request, and a QIC its reconsideration within 60 days. Two more rules matter for the VA’s tracker. Medicare.gov says Medicare claims must be filed no later than 12 months (1 full calendar year) after the date of service, unless an exception applies. And CMS’s redetermination page says MACs don’t handle minor errors and omissions through the appeals process: those are corrected through a reopening.
Medicare Advantage, Medicaid and commercial plans have separate appeal processes, filing limits and forms (the plan’s provider manual and your contract say which apply), so the VA records each payer’s deadlines in the tracker instead of working from memory. None of this is legal advice; check how each rule applies to your practice with the payer and with your counsel.
Watch: How Recruiters Grade a Test, Plus a Reporting VA at Work
Watch our recruiters grade an actual admin support assessment and point out what sets the strongest candidates apart. In an RCM search, testing happens where the role needs it: a mock remittance, a denial worklist and a payer call note.
A data analyst VA explains how she automated a manual weekly report and built real-time dashboards from raw data. The same habits (validated numbers, one source of truth, a fixed weekly report) are what a denial and AR dashboard needs.
AR Follow-Up by Aging Bucket
An aging report sorts unpaid claims by how long they have been open. A VA working it by bucket, highest dollar amounts first, keeps old claims from slipping past their deadlines:
| Aging bucket | What the VA does | What to watch |
|---|---|---|
| 0–30 days | Confirms the claim was accepted by the clearinghouse and the payer; nothing else unless it was rejected | Rejections and missing acknowledgments |
| 31–60 days | Checks status in the portal; calls on claims with no status or a request for information | Claims the payer says it never received |
| 61–90 days | Calls the payer, logs the reference number, resubmits or sends records as needed | Requests for records that nobody answered |
| 90+ days | Works highest dollar amounts first; escalates to your billing lead with the full history | Timely-filing and appeal deadlines coming up |
Every payer call ends with the same note in the account: date, who the VA spoke to, call reference number, what the payer said, what happens next and when. That note is what lets anyone on your team pick up the claim later without calling again.
Billing Systems, Clearinghouses and Portals
The VA logs in to your existing systems under their own name:
| Where the VA works | For example | RCM work done there |
|---|---|---|
| Practice management / EHR billing module | Epic, athenaOne, eClinicalWorks, NextGen, Tebra, AdvancedMD, ModMed (whatever your practice runs) | Reads claims and remittances, works denial and AR work queues, adds account notes, prepares corrected claims |
| Clearinghouse | Your clearinghouse’s portal | Rejection reports, claim status, electronic remittances (ERAs), attachments |
| Payer portals | Each payer’s provider portal; multi-payer portals such as Availity; your MAC’s portal for Medicare (check each portal’s terms on users outside the US) | Claim status, appeal and reconsideration submissions, records requests |
| Tracking and reporting | Your PM system’s reports, or a Google Sheets or Excel tracker on an account cleared by your practice for patient data | Denial log, appeal deadlines, weekly AR and denial summary |
| Communication | The PM or EHR inbox, or a chat tool cleared by your practice for patient data; payer phone lines | Sends coding and clinical questions to the right person, shares the daily summary, calls payers |
Tell us your PM system, clearinghouse and biggest payers up front, and the search can favor candidates who have used them (we can recruit for that experience). The first weeks still go into your own payers’ rules and habits.
Who Hires an RCM VA
- Practices with a growing aging report where denials wait until someone has a free afternoon.
- Specialty practices with high-dollar claims, such as orthopedics, cardiology, imaging, infusion and surgery centers, where one unworked denial is a large amount.
- Therapy and behavioral health practices that bill a steady stream of small claims across several payers.
- Practices bringing billing back in-house from a billing company, that need someone on denials and AR from the first month.
- Medical billing companies that need more hands on denial and AR work for their clients.
- Groups adding providers or locations that want AR follow-up covered before the backlog builds.
Not Sure Whether Your Denials Fill a Half-Time Role?
Tell us your claim volume, your main payers and roughly how many denials arrive each month, and we’ll say whether that is half-time or full-time work before the search begins.
Get in Touch →What Does a Revenue Cycle Management Virtual Assistant Cost?
The rate for an RCM VA is $7.50–$14/hr: the VA MASTERS Finance & Accounting range, used for medical billing and AR roles. Half-time (80 hours) comes to $600–$1,120 a month; full-time (160 hours) to $1,200–$2,240. Your rate within the range depends on the candidate’s experience and the scope of the role. Recruitment, the VA’s pay and ongoing account management are all inside that hourly figure; the pricing page breaks it down.
Compared with other options:
| Option | Price | Basis |
|---|---|---|
| US billing and posting clerk, employed | about $23.32/hr median; 160 hours of pay alone is about $3,731, with benefits, employer taxes and a desk still to add | Median wage from the US Bureau of Labor Statistics (Occupational Outlook Handbook, Financial Clerks, May 2025), converted to an hourly figure at 2,080 hours a year; checked November 2026 |
| Outsourced RCM or billing company | Priced as a percentage of collections, per claim, per provider or per hour, depending on the company | Ask what the fee is calculated on, what is included, and the notice period |
| RCM VA through VA MASTERS, half-time | $600–$1,120 per month for 80 hours ($7.50–$14/hr) | Billing and AR roles sit in our Finance & Accounting band; it costs nothing to start |
| RCM VA through VA MASTERS, full-time | $1,200–$2,240 per month for 160 hours ($7.50–$14/hr) | Same band, twice the hours |
A full month (160 hours) of a US billing and posting clerk at about $23.32/hr comes to about $3,731 in wages. Put benefits, employer taxes and overhead in the in-house column and the gap widens: an RCM VA saves up to 80%. Worth saying plainly: an outsourced RCM company paid on collections can make sense when you want someone else to own the whole cycle and its results; a VA makes sense when you want to keep control of your billing and add hands to the denials and AR. If 80 hours is more than you need, roles of about 40 hours a month are possible too (see the pricing page).
Automation, AI and an RCM VA
Claim scrubbers, clearinghouse edits and AI tools can catch errors before a claim goes out, read remittances and draft appeal letters. Today they don’t reliably tell a fixable registration error from a coding question, notice that a payer keeps short-paying one code, or stay on hold with a payer until the claim is reprocessed. A sensible division: software does the scrubbing, sorting and first drafts; the VA owns follow-up, exceptions and the tracker; your billing lead and coder decide.
AI wins on speed and simple, repeatable tasks. The moment the work needs judgment, context, or catching an edge case the AI misses, a human pulls ahead fast. In our experience the tipping point isn’t task volume, it’s task ambiguity. The messier the decision, the more you need a human.— Alon Pearl, Founder & CEO, VA MASTERS (AI Skills in Virtual Assistant Job Requirements 2026 report, September 2026)
How to Hire an RCM VA
Step 1: Measure Your Denials and AR
Pull three months of remittances and the current aging report: denials by payer and reason, dollars over 90 days, appeals filed and won. With those numbers you can size the role (half-time or full-time) and pick the payers to start with.
Step 2: Write the Playbook and the Split
One page of denial codes with next steps, one page per top payer (portal, phone line, appeal form, deadlines), and the split table above. Without them, a new VA has to keep asking.
Step 3: Scope the Role With Us
On the call we talk through the role, the hours and your tools; once the role is agreed, we start the search: custom-built for your role, powered by our database of 400,000+ pre-assessed applicants.
Our 6-stage process is selective: about 1 in 508 applicants is placed (166,350 applications, January 2025 to July 2026; see the statistics report). We can recruit for US medical billing, AR or denial management experience, your PM system and clearinghouse, and a coding background if you’d like one. We search for these without promising them in every search; the job itself remains billing administration.
Detailed Job Posting
We write the post around your specialty, payer mix, practice management system, clearinghouse, claim volume and the hours your billing office works.
Candidate Collection
Every search is custom-built for the role, powered by our database of 400,000+ pre-assessed Filipino applicants; for this role we look for US medical billing, AR or denial work.
Initial Screening
Applications pass an AI-assisted first screen and a human recruiter’s review for written English, US payer and remittance experience, attention to detail and a steady internet set-up.
Custom Skills Test
If your search needs a test, it is a mock remittance: candidates decode it, sort each denial, draft the next step and write the payer call note.
In-Depth Interview
Recruiters probe how a candidate prioritizes an aging report, what they do when a denial needs a coder, and how they track appeal deadlines.
Client Interview
We present candidates, with first candidates in about 2 business days once the role is agreed. You interview them and choose who works your AR.
Step 4: Interview With a Mock Remittance (No Real Patient Data)
Give each candidate a mock remittance (no real patient data) with three denied lines and have them explain their reading: what each code means, which denial they would fix, which they would send to the coder, and what they would write in the account note. You choose who works your AR.
Step 5: Onboard With Access, the Playbook and a Tracker
Before the start date, create the VA’s own PM/EHR, clearinghouse and payer portal accounts and hand over the playbook and tracker. Check their work closely for two weeks; the month-one plan below sets the pace.
Revenue cycle management VA job description template
- Role: RCM and Denial Management VA (remote, billing administration); half-time is 80 hours a month, full-time 160
- Hours: we recruit for your hours (your billing office’s schedule and time zone)
- Practice and payers: your specialty, your top payers (Medicare, Medicare Advantage, Medicaid plans, commercial) and your monthly claim volume
- Responsibilities: claim status checks, clearinghouse rejections, denial logging and triage, corrected claims within your rules, appeal packets for sign-off, AR follow-up by aging bucket, payer calls, underpayment and credit-balance lists, weekly denial and AR summary
- Not in scope: clinical decisions, changing codes without a coder’s sign-off, write-offs or adjustments without approval
- Tools: your PM/EHR (e.g. athenaOne or eClinicalWorks), your clearinghouse, payer portals, the tracker your team uses
- Must-haves: US medical billing or AR experience, can read remittances (CARC and RARC codes), calm and precise on payer calls, excellent written English, logs every action
- How success is measured: time from denial to action, AR over 90 days, appeals filed inside deadlines, no timely-filing write-offs
Skills-Test Ideas for RCM Candidates
- Given a mock remittance (no real patient data), list each denied line with its group and reason code and the next step.
- Sort ten mock denials into correct-and-resubmit, appeal, coder, provider or patient balance, and explain two of them.
- Write the account note for a payer call about a claim with no status after 45 days.
- From a mock aging report, pick the first ten claims to work and say why.
Your RCM VA’s First Month
| Stage | The VA’s job that week | Proof it is working |
|---|---|---|
| Week 1 | Logins and read-only work | PM/EHR access limited to what the role needs, clearinghouse and payer portal accounts in the VA’s name, your denial playbook shared; the VA logs denials and drafts next steps that your billing lead reviews |
| Week 2 | First worklist | The VA owns rejections and the denial log for your two or three largest payers; corrected claims are reviewed before they go out |
| Week 3 | AR follow-up | The 61–90 and 90+ buckets worked by dollar amount, every payer call logged with a reference number, appeal deadlines on the tracker |
| Week 4 | Appeals and reporting | Appeal packets prepared for sign-off, the first weekly denial and AR summary sent; reviews move from every item to a sample |
Numbers to Review Weekly
Record a baseline for these six in month one; after that, a weekly look tells you whether denials and AR are under control:
| KPI | The question it answers | Action |
|---|---|---|
| Denial rate by payer and reason | Which payers deny what, and why | Fix the cause upstream: an intake question, an eligibility check, a coding habit |
| Days in AR | How long, on average, it takes to get paid | Track the trend month to month, by payer |
| Share of AR over 90 days | How much money is getting old | The VA works this bucket first, highest dollar amounts first |
| Time from denial to action | How fast a denial gets a next step | Agree a target with the VA, such as within two business days |
| Appeals won | How many appeals the payer reversed, by reason | Stop appealing reasons that never win; fix them before the claim goes out |
| Timely-filing write-offs | Money lost only because a deadline passed | Should fall toward zero once the tracker is in daily use |
Access and Patient Information
- If your practice is a HIPAA covered entity, ask your counsel which agreements and safeguards you need before anyone outside your practice works in patient records.
- Every login is the VA’s own: a PM/EHR user with permissions set by role, plus separate clearinghouse and payer portal accounts. No shared biller or office-manager logins.
- Some payer portals and payer contracts limit access by users located outside the US: read their terms before you request accounts.
- Patient data stays in the PM system, the portals and the messaging your practice has cleared; never in personal inboxes, texts or chat apps.
- Turn on two-factor authentication for each account, and write the offboarding checklist (PM/EHR, clearinghouse, portals, shared drives) on day one.
- Our security page explains confidentiality between VA MASTERS, clients and VAs.
Denial Management Mistakes to Avoid
Mistake #1: Resubmitting Without Reading the Code
A denied claim sent again unchanged comes back denied again, and the clock keeps running. Every denial gets a reason and a next step before anything is resent.
Mistake #2: No Deadline in the Tracker
Appeal and filing deadlines differ by payer and level. If the deadline isn’t on the line in the tracker, the claim is lost the day it passes.
Mistake #3: Letting the VA Change Codes
Coding changes need a coder’s or billing lead’s sign-off. Write it into the split table so the VA never has to guess.
Mistake #4: Working the Newest Claims First
New claims are the easiest to check and the least urgent. Work the old, high-dollar claims first, while there is still time to appeal.
Mistake #5: Fixing Denials but Not Their Causes
The same registration error, missing authorization or coding habit will keep producing denials. Send the weekly denial summary to the people who can stop them upstream.
… They listened to my concerns, took the time to understand what my practice really needed, and worked hard to find a better match. The VA I have now is amazing and fits right in. Beyond finding the right person, VA Masters also supports accountability and management, which takes a lot of stress off me as a business owner. I don’t have to carry all of that on my own. …
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The full list of healthcare roles sits on the healthcare virtual assistant services page; for front-desk work such as scheduling and refills, start with the medical and dental virtual assistant page.
Frequently Asked Questions
What does a revenue cycle management virtual assistant do?
A revenue cycle management virtual assistant works the back end of your billing remotely and never makes clinical decisions: the VA checks claim status, clears rejections, logs and sorts denials, prepares corrected claims and appeal packets, follows up on unpaid claims by aging bucket, calls payers and reports denials and AR every week. Coding changes, write-offs and anything clinical stay with your billing lead, coder and clinicians.
How much does an RCM virtual assistant cost?
Through VA MASTERS, an RCM virtual assistant costs $7.50–$14/hr: about $600–$1,120 a month half-time (80 hours) or $1,200–$2,240 a month full-time (160 hours). It costs nothing to start. For comparison, the US median wage for billing and posting clerks works out to about $23.32/hr (US Bureau of Labor Statistics, May 2025), before benefits and overhead.
What is denial management in medical billing?
Denial management is the work of finding every denied claim line, reading why it was denied (the reason and remark codes on the remittance), deciding whether to correct and resubmit, appeal, or bill the secondary payer or the patient, doing it before the payer’s deadline, and fixing the cause so the same denial doesn’t come back. An RCM VA can run the logging, triage, paperwork and follow-up; your billing lead and coder make the judgment calls.
Can a virtual assistant do AR follow-up and call insurance companies?
Yes. A VA can work your aging report, check claim status in payer portals and call payer provider lines with a script, recording the claim number, status, reason, what is missing and the call reference number in the account notes. Give the VA their own portal and system logins rather than sharing yours.
What is the difference between medical billing and revenue cycle management?
Medical billing usually refers to the claim side of the cycle: charge entry, coding, claim scrubbing and submission, and often payment posting and follow-up. Revenue cycle management covers the whole path from scheduling and eligibility to the final payment. This page covers the back-end work after a claim goes out (denials, appeals, AR follow-up); for claim creation and submission, see the medical billing virtual assistant page.
How long do you have to appeal a Medicare denial?
For Original Medicare, a redetermination request must be filed within 120 days of receiving the initial determination, then 180 days for a reconsideration and 60 days for each later level (per CMS’s appeal pages, checked November 2026). Minor errors and omissions are corrected through a reopening, not an appeal, and the claim itself must be filed within 12 months of the date of service (Medicare.gov). Medicare Advantage and commercial plans have their own appeal processes and deadlines: check the provider manual for each plan and your contract with it.
How quickly can I hire an RCM virtual assistant?
First candidates typically arrive in about 2 business days once your role is agreed; you then interview them and decide. The search is selective: about 1 in 508 applicants is placed (166,350 applications, January 2025 to July 2026). Plan about a month for the VA to learn your payers, your playbook and your systems (the 30-day plan on this page shows how).
Are there any upfront fees?
No. There are no upfront fees, no setup fees and no recruitment fees: it costs nothing to start. You sign the agreement and we run the search at no cost. If you’re not satisfied with your VA, you get a replacement, free of charge.
Hire a Revenue Cycle Management VA, From $7.50/hr
Denials logged the day they arrive, appeals filed before the deadline, an aging report that gets shorter, and a billing lead who only sees the decisions. VA MASTERS recruits and supports the RCM VA who works your denials and AR.
- It costs nothing to start: no upfront fees, no setup fees
- First candidates in about 2 business days once the role is agreed
- A skills test on a mock remittance where the role needs it
- If you’re not satisfied with your VA, you get a free replacement, and your account manager stays with you after the hire
Anne is the Operations Manager at VA MASTERS, a recruitment agency specializing in Filipino virtual assistants for global businesses. She leads the end-to-end recruitment process — from custom job briefs and skills testing to candidate delivery and ongoing VA management — and has personally overseen the placement of 1,000+ virtual assistants across industries including e-commerce, real estate, healthcare, fintech, digital marketing, and legal services.
With deep expertise in Philippine work culture, remote team integration, and business process optimization, Anne helps clients achieve up to 80% cost savings compared to local hiring while maintaining top-tier quality and performance.
Email: [email protected]
Telephone: +13127660301
