Shopify & E-Commerce Operations Manager

• *Job Summary:** We are seeking a highly organized and technically skilled Shopify & E-Commerce Operations Manager to oversee and optimize our Shopify Plus store and connected e-commerce systems. This role combines front-end store management with backend operational support, app integrations, workflow automation, and technical troubleshooting. The ideal candidate is data-driven, proactive, and comfortable working across Shopify apps, backend systems, and basic coding or customization tasks.

Key Responsibilities

• Manage and maintain all Shopify Plus backend settings, configurations, and operational workflows
• Configure and execute promotions, bundles, discount codes, subscriptions, and sitewide updates
• Troubleshoot Shopify platform issues, theme conflicts, app integrations, and checkout-related problems
• Manage Shopify apps, integrations, APIs, and third-party tools to improve automation and operational efficiency
• Assist with backend customization, Liquid edits, app settings, and basic coding tasks as needed
• Collaborate with developers and technical partners on enhancements, integrations, and troubleshooting
• Oversee product uploads, variants, pricing, collections, and digital assets
• Ensure product titles, descriptions, SEO fields, metafields, and tags are accurate and optimized
• Maintain organized site navigation, product categorization, and merchandising structure
• Conduct routine product, pricing, and content audits to ensure consistency and accuracy
• Support landing page creation and merchandising updates for promotions and seasonal campaigns
• Maintain accurate inventory across Shopify and connected ERP/WMS systems
• Coordinate with warehouse, purchasing, and logistics teams to ensure inventory accuracy and order flow
• Monitor syncing tools, integrations, and automation systems for real-time inventory and order updates
• Identify and resolve discrepancies to prevent overselling, duplicate orders, or fulfillment issues
• Track and analyze key metrics including sales performance, conversion rates, AOV, traffic, customer retention, and return rates
• Generate regular reports and actionable insights for leadership
• Evaluate and recommend new Shopify apps, automation tools, and workflow enhancements
• Support digital marketing initiatives, email/SMS campaigns, and seasonal e-commerce planning

Mandatory Skills

• Proven experience managing Shopify or Shopify Plus stores
• Familiarity with Shopify apps, integrations, APIs, and backend workflows
• Basic knowledge of HTML, CSS, and Liquid templating
• Strong analytical and problem-solving skills
• Experience with inventory systems, fulfillment operations, or ERP/WMS integrations
• Proficiency in data analysis and reporting using tools such as Google Analytics
• Solid understanding of SEO principles and product merchandising
• Reliable, detail-oriented, and able to work independently with minimal supervision
• Strong communication and organizational skills

Preferred Skills

• Experience specifically with Shopify Plus features and capabilities
• Familiarity with Klaviyo, Meta Ads, or other e-commerce marketing tools
• Background in food and beverage or CPG e-commerce operations
• Experience with e-commerce automation workflows and process optimization
• Ability to manage multiple projects simultaneously in a fast-paced environment
• Knowledge of email/SMS marketing campaign execution and strategy
• Experience collaborating with developers on technical integrations and enhancements

• *Why Join Us:** This is an exciting opportunity to take ownership of a growing e-commerce operation powered by Shopify Plus. You will play a central role in driving operational efficiency, improving the customer experience, and directly contributing to business growth. If you thrive in a hands-on, data-driven environment and enjoy solving complex e-commerce challenges, this role is an excellent fit.

Work Schedule

US (EST)