Customer Service Representative

Job Summary

We are seeking an experienced and dependable Customer Service Representative to join our team. This role involves handling customer inquiries, resolving issues, and ensuring a seamless shopping experience across our e-commerce platforms. The ideal candidate is a strong communicator with sharp attention to detail, a fast and accurate typist, and someone who thrives in a customer-facing environment.

Key Responsibilities

• Respond to customer inquiries promptly and professionally across all support channels
• Troubleshoot and resolve order-related issues including shipping, returns, exchanges, and product questions
• Process orders, updates, and modifications within Shopify
• Manage customer communication workflows and email campaigns using Klaviyo
• Track, organize, and update customer data and support metrics in Google Sheets
• Escalate complex issues to the appropriate team members when necessary
• Maintain a thorough knowledge of products, promotions, and company policies
• Contribute to improving customer service processes and response templates
• Provide coverage for the supervisor’s schedule during planned absences

Mandatory Skills

• Proven experience in a customer service or customer support role, preferably in e-commerce
• Proficiency in Shopify (order management, customer lookup, basic admin tasks)
• Working knowledge of Klaviyo for email communication and customer engagement
• Strong Google Sheets skills for data tracking and reporting
• Excellent typing speed and accuracy
• Reliable, detail-oriented, and able to work independently with minimal supervision
• Strong written communication skills with a professional and friendly tone
• Ability to handle high volumes of customer interactions while maintaining quality

Preferred Skills

• Experience with Reamaze or similar helpdesk/customer support platforms
• Background in e-commerce customer service for physical/consumer products
• Familiarity with order fulfillment workflows and shipping logistics
• Ability to identify patterns in customer issues and suggest process improvements
• Experience covering supervisory responsibilities or handling escalations
• *Why Join Us:** This is a great opportunity to join a growing brand with a loyal customer base and a supportive team environment. You will play a key role in shaping the customer experience and have room to grow within the organization. We value quality over quantity and are looking for someone who takes pride in delivering exceptional service.

Work Schedule

5pm – 1am EST (Fridays – Tuesdays)

1st week Training: 8am – 4pm EST (Monday – Friday)