Salon Receptionist

Job Summary

We are looking for a friendly, organized Salon Receptionist to be the first point of contact for our clients. You will answer calls and messages, manage the appointment book, and make sure every guest feels welcome from the moment they reach out. The ideal candidate has a warm phone presence, a sharp eye for detail, and experience keeping a busy schedule running smoothly.

Key Responsibilities

• Answer incoming calls professionally and return missed calls and voicemails promptly
• Book, reschedule, and cancel appointments in the salon booking system, matching each service with the right stylist and time slot
• Respond to client inquiries via text, email, website chat, and social media messages
• Send appointment confirmations and reminders, and follow up on no-shows and late cancellations
• Manage the waitlist and fill last-minute openings to keep the schedule full
• Answer questions about services, pricing, stylists, and salon policies clearly and accurately
• Send deposit requests and payment links in line with salon policies
• Keep client profiles, contact details, and booking notes accurate and up to date
• Encourage rebooking and recommend additional services or retail products where appropriate
• Escalate complaints and special requests to the salon team with clear, complete notes

Mandatory Skills

• Proven experience as a receptionist, front desk associate, appointment setter, or customer service representative
• Excellent spoken and written English with a clear, friendly phone manner
• Experience handling calls and messages for US-based customers
• Hands-on experience with appointment booking or scheduling software
• Ability to juggle calls, texts, and messages at the same time without losing track of details
• Warm, patient, and professional approach, even with difficult or upset callers
• Reliable, detail-oriented, and able to work independently
• Strong communication skills and the ability to coordinate smoothly with the salon team

Preferred Skills

• Previous experience in a salon, spa, barbershop, or other beauty business
• Familiarity with salon booking platforms such as Vagaro, Boulevard, GlossGenius, Fresha, Square Appointments, or Mindbody
• Working knowledge of hair, nail, and beauty service terms and typical service durations
• Experience with VoIP phone systems such as RingCentral, OpenPhone, or Google Voice
• Experience managing business Instagram and Facebook inboxes
• Confidence in rebooking clients and recommending add-on services or products
• Experience applying deposit, cancellation, and no-show policies tactfully

Why Join Us

Join a welcoming team that takes pride in giving every client a great experience, starting with the very first call. You will play a central role in keeping our days running smoothly, and we value people who take ownership and bring good ideas to the table. We offer a supportive environment where you can grow your skills and build a long-term role with us.

Work Schedule

Monday to Saturday, 10:00 AM – 5:00 PM Central Time