Job Summary
We are looking for a dependable Admin and Operations Support VA to handle inbound customer calls and manage job scheduling for a growing multi-location service business. This role is the first point of contact for customers, so strong English communication and a friendly, professional phone manner are essential. The ideal candidate is organized, reliable, and comfortable working in a fast-paced environment with a high daily call volume.
Key Responsibilities
- Answer inbound customer phone calls professionally and handle inquiries end to end
- Book and schedule service jobs accurately into the company scheduling system (Jobber)
- Enter and maintain accurate customer and job records in the CRM
- Coordinate scheduling across multiple business locations
- Communicate with field technicians regarding job assignments, timing, and updates
- Perform post-call administrative tasks including data entry and record updates
- Conduct customer follow-ups as needed
- Support the existing office team by absorbing a portion of the daily call volume
- Resolve scheduling conflicts and reschedule appointments when required
- Maintain a high standard of customer service on every interaction
Mandatory Skills
- Excellent spoken and written English with a clear, neutral, professional phone voice
- Proven experience handling inbound customer calls in a high-volume environment
- Hands-on experience with Jobber (scheduling and field service management software)
- Strong data entry accuracy and attention to detail
- Experience with appointment setting and calendar/schedule management
- Comfortable working with CRM systems and updating records in real time
- Ability to stay calm, courteous, and solutions-focused with customers
- Reliable, detail-oriented, and able to work independently
- Strong communication skills
Preferred Skills
- Experience supporting a home services, trades, or field service business
- Familiarity with VoIP phone systems such as Nextiva or similar
- Experience coordinating between customers and field technicians or dispatch teams
- Background in customer service or receptionist roles for a US-based business
- Ability to manage multiple locations or accounts simultaneously
- Comfortable adapting to new tools and processes quickly
Why Join Us
This is an opportunity to join an established and growing business with a supportive office team and a clear, well-defined workflow. You will play a visible role in keeping operations running smoothly and helping customers get the service they need. We value reliability and long-term working relationships, and there is genuine room to grow with the company as we expand.
Work Schedule
Monday-Friday, 8:00 AM-4:00 PM Eastern Time (weekday VA); weekend schedule TBD (Eastern Time)
This position is no longer open
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