Outbound Sales & Appointment Setting VA

• *Job Summary: **We are looking for a confident, personable Outbound Sales & Appointment-Setting VA to help grow our business by phone. In this role, you’ll work through a growing list of leads to reach business owners and decision-makers, introduce our services, and book qualified appointments that keep our calendar full. You’ll also follow up on leads captured by our AI receptionist, confirm bookings, and keep scheduling organized. The ideal candidate is a natural communicator with excellent spoken English, proven appointment-setting experience, and the persistence to get past gatekeepers and connect with the right people.

Key Responsibilities

• Work through a growing list of 500+ leads by phone to reach business owners and decision-makers
• Introduce our services and book qualified appointments that fill the calendar
• Get past gatekeepers and reception to connect with the actual decision-maker
• Follow up on leads captured by our AI receptionist and confirm scheduled appointments
• Manage the booking calendar and coordinate scheduling
• Handle light administrative tasks related to leads and appointments
• Answer inbound calls forwarded from the main business line when needed
• Accurately log call outcomes, contact details, and follow-ups in the CRM
• Maintain a professional, friendly phone manner that represents the business well

Mandatory Skills

• Proven experience in outbound calling, cold calling, or appointment setting
• Excellent spoken English with a clear, neutral, and professional accent
• Confident phone presence with the ability to reach and engage decision-makers
• Strong objection-handling and persuasion skills
• Comfortable making a high volume of outbound calls each day
• Reliable, detail-oriented, and able to work independently with minimal supervision
• Strong communication and organizational skills
• A quiet, professional home working environment with a stable internet connection and a good-quality headset

Preferred Skills

• Experience in a home services, field services, or B2B appointment-setting environment
• Familiarity with dialer software and CRM tools
• Experience calling back and qualifying inbound or AI-captured leads
• Ability to manage a calendar and coordinate scheduling
• Basic administrative and data-entry experience
• Ability to stay motivated and consistent in a phone-based role

Why Join Us

This is a great opportunity to play a direct role in growing a busy, service-driven business where your work has a visible impact on results. You’ll work closely with a supportive, hands-on team, with room to take ownership and grow as the business expands. If you thrive on the phone and love turning conversations into booked appointments, we’d love to hear from you.

Work Schedule

Monday to Friday, 4 hours/day, morning shift (AEST, Sydney)