Operations & Sales Support Assistant

• *Job Summary: **We are looking for a detail-oriented and professional Virtual Assistant to serve as the day-to-day engine behind our sales and operations. In this hands-on, communication-heavy role, you will be the friendly, reliable point of contact for customers and prospects, the person who turns quote requests around quickly, and the one keeping our distributor, manufacturer, and subcontractor relationships organized and up to date. The ideal candidate is confident on the phone, writes clearly and professionally, and enjoys keeping many moving pieces on track.

Key Responsibilities

• Respond to customer inquiries by email and phone in a timely, professional, and friendly manner, tracking each request through to resolution
• Receive, process, and respond to customer quote requests from initial request through delivery
• Gather pricing and availability from suppliers and prepare accurate, well-presented quotes
• Draft, send, and follow up on marketing and outreach emails to customers and prospects
• Proactively call inbound and existing leads to qualify interest, follow up on open quotes, and move opportunities forward
• Accurately complete and maintain vendor and supplier portals
• Maintain and strengthen day-to-day relationships with distributors, manufacturers, and subcontractors
• Request pricing, track order status, and keep partner and vendor information current
• Keep records, notes, and follow-ups organized so nothing falls through the cracks

Mandatory Skills

• Native or fluent English with a neutral, easy-to-understand accent — this role involves regular phone calls with US-based customers and suppliers
• Confident and comfortable making outbound calls to leads, customers, and suppliers
• Strong written communication, able to draft clear and professional customer and marketing emails
• High attention to detail and accuracy, especially when entering quotes and data into supplier portals
• Strong organization and follow-through, able to manage multiple requests and follow-ups without dropping tasks
• Comfortable with standard business tools including email, spreadsheets, and web-based portals
• Stable, high-speed internet connection with a reliable backup plan for outages
• Reliable computer suitable for daily calls and portal work
• Reliable, detail-oriented, and able to work independently
• Strong communication skills with a warm, professional phone presence

Preferred Skills

• Experience in customer service, inside sales, or sales support
• Background supporting a distribution, wholesale, manufacturing, or trade supply business
• Experience preparing quotes, processing orders, or managing vendor and supplier portals
• Familiarity with CRM platforms and email outreach tools
• Comfortable with lead qualification and outbound follow-up calling
• Ability to manage multiple projects and priorities simultaneously

• *Why Join Us: **This is a central role where your work is visible every single day — you will be the voice customers hear and the person our partners rely on. You’ll have real ownership over how our sales and operations run, with room to grow into more responsibility over time. If you enjoy variety, take pride in staying organized, and like being the person who keeps everything moving, you’ll fit in well here.

Work Schedule

** Schedule:** Tuesday – Wednesday, 8 hours per day**, **3 days/week, US Hours