Lead Management Specialist

Job Summary

• * We are looking for a polished, reliable Lead Management Specialist to be the first voice of our growing cleaning services business. You will answer inbound calls, respond quickly to new leads, and make sure every inquiry is captured accurately and handed off to our contractors. The ideal candidate has a confident phone presence, strong follow-up habits, and the ability to work independently.**

Key Responsibilities

• Answer inbound calls professionally and respond promptly to new cleaning leads
• Collect detailed customer information, including location, type of service, preferred timing, and special requests
• Pass lead details clearly and accurately to contractors
• Follow up with leads by phone and message to move them toward booking
• Maintain a simple lead log and keep the status of each lead up to date
• Communicate updates by email, with quick message pings for time-sensitive items
• Provide general administrative and operations support as needed

Mandatory Skills

• Excellent spoken English with a clear, friendly phone presence
• Experience handling inbound calls and following up with leads or customers
• Strong written English for email and message follow-ups
• Ability to take accurate notes and record customer details
• Comfortable using phone and call-forwarding tools, and quick to learn new systems
• Reliable internet and phone connectivity
• Reliable, detail-oriented, and able to work independently
• Strong communication skills

Preferred Skills

• Experience in lead management, customer service, or appointment setting
• Background in cleaning, home services, or other service-based businesses
• Familiarity with simple CRM tools or spreadsheets for lead tracking
• Experience working with contractors or field teams
• Ability to manage multiple tasks and follow-ups at the same time

Why Join Us

• * This is a great opportunity to join a young, growing business and play a visible role in its success. You will work directly with the owner and have room to grow as the business expands. If you enjoy talking with people and keeping things organized, you will fit right in.**

Work Schedule

Monday to Friday, 4 hours per day, within 9:00 AM to 5:00 PM Eastern Time