Inbound Call Receptionist

Job Summary

We are looking for a friendly, confident Inbound Call Receptionist to be the first voice our customers hear when they call. Our home services business gets a steady flow of inbound calls every day, and we need someone who answers promptly, understands each caller’s needs, and turns inquiries into booked service appointments. The ideal candidate has excellent spoken English, a warm and professional phone manner, and the reliability to be there for every call.

Key Responsibilities

• Answer all inbound calls promptly and professionally so no customer inquiry goes unanswered
• Identify each caller’s service needs and collect accurate customer details (name, address, contact information, and issue)
• Convert inquiries into confirmed bookings by guiding callers toward scheduling a service appointment
• Schedule, reschedule, and confirm appointments in our in-house CRM and calendar system
• Enter and update customer records accurately after every call
• Answer common questions about our services and clearly explain next steps
• Return missed calls and follow up on voicemails quickly to capture every lead
• Escalate urgent or complex requests to the team when needed

Mandatory Skills

• Excellent spoken and written English with clear, easy-to-understand pronunciation
• Proven experience in inbound calls, customer service, receptionist, or appointment setting roles
• Confident phone manner with the ability to build rapport quickly and guide callers to book
• Comfortable handling a steady daily volume of inbound calls
• Fast, accurate data entry and the ability to learn new CRM and scheduling software quickly
• Highly punctual with an excellent attendance record
• Reliable, detail-oriented, and able to work independently
• Strong communication and active listening skills

Preferred Skills

• Sales or closing experience, especially converting inbound leads into booked appointments
• Experience in home services customer support or booking (e.g., pest control, cleaning, HVAC, plumbing)
• Experience handling calls with US or Canadian customers
• Familiarity with field service or CRM tools such as Jobber, Housecall Pro, ServiceTitan, or similar
• Experience using VoIP or softphone systems
• Ability to stay calm and helpful with stressed or urgent callers

Why Join Us

Join a hands-on, growing business where your work makes a real difference every day. Every call you answer helps a customer get the help they need and helps our business grow. We value team members who consistently show up and deliver, and we’re looking for someone we can build a long-term working relationship with.

Work Schedule

Monday to Friday, 8 hours per day, 9:00 AM to 5:00 PM Pacific Time