Group Travel Manager

Job Summary

We are looking for a polished, detail-driven Groups Manager to run the day-to-day lifecycle of our group trips, including corporate groups, destination weddings, and honeymoons. Once a group contract is complete, you will handle setup, guest bookings, payments, supplier coordination, and in-travel support. You will be the warm, confident voice our guests speak to by phone and email, working under the direction of our lead advisors.

Key Responsibilities

• Build client-facing group pages in Travefy and internal reservation groups in VacationCRM once contracting is complete
• Set reminders for attrition dates and payment deadlines for every group
• Book guests into groups from submitted forms and create each reservation in VAX
• Send invoices and payment emails, follow up for deposits, process payments in VacationCRM, and send paid invoices with next steps
• Monitor individual reservations and send timely payment reminders to guests per contract requirements
• Track attrition dates, payment deadlines, and other contract requirements, and alert the lead advisor well in advance
• Convert supplier agreements into company contracts using existing templates
• Collect guest flight information and build transfer manifests for group transfers
• Send group special requests to hotels, such as VIP flags and amenities for wedding couples
• Serve as the main point of contact for guest questions by phone and email, and provide on-call support while groups are traveling

Mandatory Skills

• Excellent verbal English: confident, warm, and clear on the phone, including in time-sensitive situations
• Polished, professional written English suited to luxury clients
• Exceptional attention to detail, especially with payments, deadlines, and manifests
• Proficiency in Travefy, including building group pages and sending itineraries and travel documents
• Ownership mindset, with the ability to track many guests and deadlines at once without anything slipping
• Discretion and professionalism when handling high-net-worth clients, corporate accounts, and sensitive financial details
• Availability for on-call support while groups are traveling
• Working knowledge of Microsoft Office (Outlook, Excel, PowerPoint)
• Reliable, detail-oriented, and able to work independently
• Strong communication skills

Preferred Skills

• Experience with VacationCRM
• Experience with VAX
• Prior group travel management experience, including group contract requirements and attrition
• Destination wedding or corporate incentive travel experience
• Ability to manage multiple projects simultaneously

Why Join Us

This is a chance to join a high-performing luxury travel team and take real ownership of large, high-value group trips. You will work closely with experienced lead advisors and grow into greater responsibility as you prove yourself. If you love making guests feel taken care of from booking through return, you will thrive here.

Work Schedule

Monday to Friday, 5 hours per day, US Eastern Time