E-commerce Virtual Assistant

Job Summary

We are looking for a reliable and proactive E-commerce Virtual Assistant to take ownership of the day-to-day operations behind our online store. This role covers product listings, inventory and order management, customer service, and store optimization. The ideal candidate is detail-oriented, organized, and comfortable working independently to keep the store running smoothly while spotting opportunities to improve sales.

Key Responsibilities

• Manage and update the online store, including product listings, pricing, and stock levels
• Maintain the website to ensure pages display correctly and all links are working
• Set up and update product details such as descriptions, shipping weights, and measurements
• Create and maintain store pages such as refund, exchange, and return policy pages
• Process orders and coordinate fulfillment and shipping logistics
• Handle refunds, returns, and exchange requests
• Respond to customer inquiries across email, chat, and other support channels
• Manage and publish customer reviews to the store
• Optimize product titles, descriptions, and keywords for search visibility (SEO)
• Schedule and manage promotions, discount codes, and sales campaigns
• Track sales metrics, prepare reports, and recommend strategies to grow revenue

Mandatory Skills

• Proven experience as an e-commerce VA or in online store management
• Hands-on experience with WordPress / WooCommerce (or similar e-commerce platforms)
• Familiarity with product listing, inventory tracking, and order fulfillment workflows
• Understanding of basic e-commerce SEO for product titles and descriptions
• Comfortable handling customer service across multiple channels
• Reliable, detail-oriented, and able to work independently
• Strong communication skills, both written and verbal

Preferred Skills

• Experience setting up store policy pages and configuring shipping settings
• Familiarity with running promotions, discount codes, and flash sales
• Experience with sales reporting and basic analytics
• Ability to suggest improvements and strategies, not just execute tasks
• Ability to manage multiple priorities simultaneously

Why Join Us

This is a great opportunity to play a central role in a growing online business where your work directly impacts sales and customer experience. You’ll have the autonomy to own the store operations and the flexibility to grow with the role over time. We value initiative and ideas, so you’ll be empowered to make a real difference.

Work Schedule

Mon to Fri, 4 hrs/day, AEST (exact window to confirm)