Job Summary
We are looking for an experienced, proactive E-commerce VA to take ownership of claims and refund recovery, listing migration, and growth support across major online marketplaces. Your core mission is recovering funds from returns, lost packages, and damaged shipments — managing every case from start to finish — while also migrating and optimizing product listings onto new marketplace channels. The ideal candidate works independently, takes clear ownership of tasks, and delivers measurable results week after week.
Key Responsibilities
- Monitor all return-initiated cases and manage the full claims lifecycle from start to finish
- Process returns, handle lost or damaged package claims, and maximize fund recovery
- Prepare and submit claims with complete supporting documentation, escalating denied cases
- Pull weekly and monthly reports showing reclaimed amounts and recovery progress
- Migrate and optimize product listings from existing marketplace stores onto new channels, manually or using multi-channel listing tools
- Ensure listing compliance and quality across all platforms
- Assist with broader e-commerce operations including order processing, inventory coordination, and performance monitoring
- Research new sales opportunities on emerging marketplace platforms, including profitable items, trends, and listing strategies
- Deliver actionable research findings on a weekly basis
- Support the business owner with additional administrative needs as required
Mandatory Skills
- Proven experience with marketplace seller platforms, especially returns, claims, and reporting
- Experience creating and optimizing product listings on online marketplaces
- Familiarity with multi-channel selling and listing tools
- Excellent English communication skills, both verbal and written
- Proficiency in Gmail, Google Docs, and Google Sheets/Excel
- Strong attention to detail, organization, and problem-solving ability
- Ability to learn new platforms quickly
- Reliable, detail-oriented, and able to work independently
Preferred Skills
- Experience with multi-channel listing software (e.g., Sellbrite or similar)
- Background in reselling or social commerce marketplace platforms
- Experience with product sourcing research and identifying high-margin resale opportunities
- Track record of successfully recovering marketplace reimbursements
- Proactive mindset with the ability to suggest strategies for business growth
Why Join Us
This role offers real ownership, measurable impact, and performance-based bonus incentives tied directly to your results. You’ll work closely with a business owner who values initiative and rewards strong performance with expanded responsibilities and increased hours. If you love turning problems into recovered revenue and growing alongside a business, this is your opportunity.
Work Schedule
Monday to Friday, 3 to 4 hours per day, flexible within Philippine Standard Time daytime hours. Client is on Eastern Time and is available to overlap in the evenings (8:00 to 9:00 PM ET) for check-ins.
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