Shopify Operations Specialist

Job Summary

• * We are looking for a highly experienced Shopify Operations Specialist to manage the day-to-day running of our Shopify store. This is a senior, hands-on role covering store management, merchandising, promotions, customer service, email marketing, and analytics — not an entry-level product-upload position. You’ll work closely with leadership, who will remain involved in approving major decisions, while you independently prepare, execute, troubleshoot, and verify the work.**

Key Responsibilities

• Manage day-to-day Shopify store operations, including product creation, updates, and full catalog management via CSV and bulk tools
• Build and maintain collections, merchandising, and homepage presentation for new arrivals, sales, and product launches
• Execute pricing, markdown, and promotional campaigns, including QA of discount rules, exclusions, and promotion dates
• Handle ecommerce customer service — order status, shipping updates, returns, exchanges, refunds, and resolving fulfillment or product issues with a warm, professional tone
• Create and manage email marketing campaigns and automations (welcome flows, abandoned cart, promotions) with segmentation and performance tracking
• Monitor sales, conversion, and ad performance analytics, flagging trends, issues, and opportunities for review
• Edit and optimize product and homepage images to required specifications for web
• Perform website QA across desktop and mobile — links, pricing, inventory, swatches, navigation, and checkout behavior
• Troubleshoot product data, theme, variant, and metafield issues, escalating significant changes for approval

Mandatory Skills

• 3-5+ years of hands-on Shopify experience, ideally as the primary operator of an established store with a substantial product catalog
• Advanced proficiency in Shopify Admin (products, variants, collections, inventory, orders, discounts, metafields, apps, analytics)
• Strong experience with Shopify CSV imports/exports and bulk product management
• Solid understanding of ecommerce merchandising and the difference between markdowns, compare-at pricing, and discount codes
• Proven ecommerce customer service experience with excellent written English
• Working knowledge of basic Liquid, HTML, and CSS for safe theme troubleshooting
• Working-level Photoshop skills for product and image editing (cropping, color correction, web optimization)
• Strong spreadsheet skills and meticulous attention to detail
• Reliable, detail-oriented, and able to work independently
• Strong communication skills, comfortable preparing and recommending solutions within an approval-based workflow

Preferred Skills

• Mailchimp experience (campaign building, automations, segmentation, performance analysis)
• Shopify Flow and app-based workflow automation experience
• International ecommerce experience (multi-market pricing, shipping zones, duties/taxes)
• Experience reviewing paid ad performance (Meta, Google, TikTok, GA4) and connecting it to storefront issues
• Experience with custom/personalized products and one-of-a-kind inventory management
• Advanced media buying experience

Why Join Us

• * This is a great opportunity to take real ownership of an established ecommerce operation, with the creative and strategic direction handled collaboratively rather than in isolation. You’ll have the chance to apply a broad skill set every day, work flexible hours, and grow with a business that values precision and initiative.**

Work Schedule

Eastern Time (Puerto Rico + NYC). Needs ET morning overlap for order processing and AWB generation.