Award Flight Booking Specialist

Job Summary

We are looking for a detail-oriented Travel Concierge Support Specialist to handle client conversations and flight bookings for our travel concierge service. You will find and secure award flights using airline points and miles programs, helping our travelers fly business and first class at a fraction of the usual price. The ideal candidate is a confident communicator with a customer service background and hands-on travel booking experience.

Key Responsibilities

• Respond to client booking requests and questions through WhatsApp in a prompt, friendly, professional manner
• Search airline frequent flyer programs to check real award seat availability across different airlines and routes
• Compare booking options across airlines and loyalty programs to find the best value for each client
• Present flight options and pricing to clients and confirm their choice
• Complete bookings once client payment is received and send confirmed itineraries by email
• Handle simple additional bookings such as hotels and car rentals as the service expands
• Track and manage incoming requests in a ticketing system as volume grows
• Use quieter periods for research, account setup, and other support tasks as assigned

Mandatory Skills

• Proven customer service experience, ideally in travel, hospitality, or concierge services
• Hands-on experience with flight and travel bookings
• Working knowledge of airline loyalty programs, miles, and points
• Excellent written English for chat-based client communication
• Ability to resolve issues using your own initiative
• Reliable, detail-oriented, and able to work independently
• Strong communication skills

Preferred Skills

• Direct experience making award bookings or working with a travel concierge or points-based booking service
• Experience with hotel reservations and ground transportation bookings
• Familiarity with ticketing or customer support tools
• Social media management or content experience
• Experience working with international clients in different regions
• Ability to manage multiple client requests simultaneously

Why Join Us

This is a chance to join a young, fast-growing travel service at the very start of its growth. You will work directly with a collaborative team, build specialized skills in award travel, and have room to take on more responsibility as the service expands.

Work Schedule

Rotating 8-hour shifts, 5 days per week, covering 24 hours a day including nights and weekends. Time zone to confirm at onboarding (client is Europe-based).