Travel Concierge VA

Job Summary

We are looking for a Travel Concierge VA to manage the behind-the-scenes details of our clients’ trips once they are booked. You will audit reservations, keep every confirmation and date organized, and make sure travel documents are accurate and complete. We need someone with a sharp eye for detail who takes full ownership of their work.

Key Responsibilities

• Audit newly booked trips to confirm all components are booked correctly
• Keep confirmation numbers and trip details organized in one place
• Verify that dates, flights, hotels, and transfers line up
• Manage dining reservations and other concierge-style requests
• Create and complete client travel documents in Travefy
• Update and maintain reservation details in VacationCRM
• Review supplier confirmations and flag discrepancies or changes
• Follow up on open items so nothing is missed before departure
• Support our advisors with behind-the-scenes reservation management

Mandatory Skills

• Exceptional attention to detail and a habit of double-checking
• Strong sense of ownership and accountability for completed work
• Quick learner who can read instructions and execute accurately
• Experience with travel or reservation management, or strong administrative experience
• Willingness to learn Travefy and VacationCRM quickly
• Excellent written English
• Reliable, detail-oriented, and able to work independently
• Strong communication skills

Preferred Skills

• Experience with Travefy
• Experience with VacationCRM or similar travel CRM software
• Background in a travel agency or hospitality environment
• Experience handling high-value or luxury travel bookings
• Familiarity with supplier and tour operator portals
• Ability to manage multiple trips and deadlines simultaneously

Why Join Us

This is a chance to join an established, high-performing team where your attention to detail is truly valued and noticed. You will work closely with supportive advisors, take real ownership of your work, and have room to grow into broader responsibilities over time.

Work Schedule

Monday to Friday, 5 hours per day, US Eastern Time