Membership Operations Coordinator

Job Summary

We are looking for an organized and proactive Membership Operations Coordinator to support the owner of an established women’s training program. You will keep member activity on track, follow up with members who have gone quiet, draft the weekly newsletter and group emails, and help the owner stay on top of schedules and deadlines. The ideal candidate is a strong written communicator who takes initiative and keeps things running smoothly behind the scenes.

Key Responsibilities

• Track member activity and check-ins in Everfit
• Send follow-up emails to members who have not checked in
• Manage member movement between quarterly programs
• Keep member records accurate and up to date across Kajabi and Everfit
• Draft the weekly newsletter for the owner’s review
• Write and send group emails to members
• Monitor email communication with the member community
• Send the owner reminders about schedules, deadlines, and upcoming tasks
• Flag member trends and issues the owner should know about
• Maintain simple tracking systems that keep the membership organized

Mandatory Skills

• Excellent written English with a warm, professional tone
• Experience with email-based communication and member or client follow-up
• Proficiency with Kajabi or similar membership and website platforms
• Ability to learn and use Everfit or similar fitness and coaching apps
• Strong organizational and time management skills
• Reliable, detail-oriented, and able to work independently
• Strong communication skills

Preferred Skills

• Experience in membership, community, or customer success roles
• Experience writing newsletters or email campaigns
• Familiarity with email marketing tools
• Background or interest in fitness, wellness, or women’s health programs
• Experience supporting a business owner or coach as a virtual assistant
• Ability to manage multiple projects simultaneously

Why Join Us

This is a chance to play a central role in a supportive, women-focused community and make a real difference in how members experience the program. You will work closely with the owner, with room to grow your responsibilities as the program grows. If you enjoy building relationships through thoughtful communication, you will feel right at home.

Work Schedule

Monday to Friday, 2 hours per day (10 hours per week). Time zone to confirm with the client. 🚩 She never stated days or time zone. Monday to Friday is assumed from “two hours a day.”

I don’t need the VA to be working at the same time as me. That said, I would like her to be available for one weekly meeting for about 30-45 minutes on Tuesdays between 10-3 MST.