Insurance Claims Collections Specialist

Job Summary

We are looking for a reliable and experienced Insurance Claims Collections Specialist to manage outbound collections and accounts receivable follow-up for a growing company. Much of this role is spent on the phone with corporate adjusters and clients — checking payment statuses, following up on outstanding balances, and keeping every account moving toward resolution. You’ll also maintain detailed records in our CRM and support the claims process with accurate, consistent documentation. The ideal candidate is confident on the phone, persistent yet professional, highly organized, and comfortable being the steady voice that keeps payments on track.

Key Responsibilities

• Make outbound calls to corporate adjusters and clients to check payment statuses and follow up on outstanding balances
• Serve as the consistent, persistent point of contact for collections until each account is resolved
• Answer routine questions from clients and adjusters regarding claims and payments
• Document all adjuster and client interactions accurately and consistently in the CRM
• Maintain clear records of when adjusters and customers were contacted, along with next steps
• Pull and prepare photo reports and supporting documentation when needed
• Track accounts receivable and flag overdue or stalled payments for follow-up
• Collaborate with the claims team to keep files updated and payments progressing
• Escalate complex or in-depth adjuster questions to the appropriate team member

Mandatory Skills

• Proven experience in collections, accounts receivable, or payment follow-up
• Confident, professional phone manner with excellent spoken English and a clear, neutral accent suitable for calls with US-based clients and adjusters
• Strong organizational skills with meticulous record-keeping and documentation habits
• Comfortable working in CRM systems and able to learn new tools quickly
• Solid general computer skills
• Reliable, detail-oriented, and able to work independently
• Strong communication skills, both verbal and written

Preferred Skills

• Experience in insurance claims, property restoration, or a related industry
• Familiarity with CRM platforms such as Lever 360 (formerly iRestore) or similar
• Experience using documentation tools like CompanyCam or Encircle
• Background in a customer-facing or account management role
• Ability to manage multiple accounts and priorities simultaneously

Why Join Us

This is a great opportunity to become an essential part of a growing team where your work has a direct, visible impact. You’ll enjoy a supportive environment, room to grow as the business expands, and real ownership over how accounts are managed. If you’re proactive, dependable, and enjoy keeping things on track, we’d love to hear from you.

Work Schedule

Monday to Friday, 8:00 AM to 5:00 PM Eastern Time