Job Summary
We are looking for a highly organized and tech-savvy Administrative Assistant with hands-on Google Ads experience to support the daily operations of a growing plumbing and construction services business. This role combines front-line customer communication, permit and inspection coordination, and active management of our Google Ads account. The ideal candidate is confident on the phone with US-based clients and government offices, comfortable navigating online portals and software, and able to read advertising data and recommend improvements — not just execute clicks.
Key Responsibilities
- Manage and optimize Google Ads campaigns, including keyword performance review, budget efficiency, and recommendations to improve lead quality
- Monitor ad metrics and proactively flag underperforming keywords or wasted spend
- Answer inbound phone calls from prospective and existing customers, capture job details, and route technical questions to the owner
- Log into local government portals to submit permit applications and schedule inspections by phone
- Respond to customer and contractor emails promptly and professionally
- Prepare, format, and send customer estimates using invoicing software
- Add new clients to the invoicing system and issue estimates and invoices
- Maintain accurate records of jobs, permits, and customer communications
- Take initiative to move from one task to the next without waiting for direction
- Assist with prospect research and other administrative tasks as the role expands
Mandatory Skills
- Excellent conversational English with a clear, confident speaking voice for phone calls with US-based customers and government offices
- Proven hands-on experience managing Google Ads campaigns, including reading and interpreting performance data
- Strong computer literacy and the ability to learn new web portals and software quickly with minimal guidance
- Experience with invoicing or job management software such as FreshBooks, QuickBooks, Jobber, or similar
- Professional email communication and the ability to respond in a timely manner
- Self-driven and proactive, able to work through a task list independently and move to the next task without prompting
- Reliable, detail-oriented, and able to work independently
- Strong communication skills and comfort speaking with clients directly
Preferred Skills
- Background supporting a plumbing, HVAC, construction, or home services business
- Familiarity with permit applications and inspection scheduling with US local government offices
- Experience optimizing Google Ads for service-based businesses (lead generation rather than e-commerce)
- Comfort using AI tools such as ChatGPT to organize and polish written estimates and documents
- Experience with call routing or basic phone system setup
- Ability to manage multiple projects and priorities simultaneously
Why Join Us
This is a chance to become the operational backbone of a hands-on, fast-growing business where your work has a direct and visible impact. You will work closely with the owner, take real ownership of both the administrative side and the advertising side of the business, and have clear room to grow your responsibilities and hours as the company expands. If you enjoy variety, autonomy, and seeing your results reflected in real business growth, this role is for you.
Work Schedule
Monday to Friday, 4 hours per day scaling to 8 hours per day, between 7:30 AM and 5:00 PM Eastern Time
This position is no longer open
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