Field Service Office Coordinator

Job Summary

• * We are looking for an experienced Field Service Office Coordinator to keep the day-to-day office side of our busy electrical and air conditioning services business running smoothly. You will manage the inbox, jobs, appointments, scheduling, and quoting in ServiceM8, and respond to customer inquiries. The ideal candidate is a self-starter with proven admin experience who can take ownership quickly, with room to take on more responsibility as the business grows.**

Key Responsibilities

• Manage and organize the business inbox in Outlook, responding to and prioritizing emails
• Create, update, and track jobs and appointments in ServiceM8
• Schedule and coordinate appointments using ServiceM8, Outlook Calendar, and Google Calendar
• Prepare and send accurate quotes to customers in a timely manner
• Respond to customer inquiries that come in through the website
• Follow up with customers to confirm bookings and keep jobs moving
• Support social media activity across Facebook, Instagram, and YouTube
• Assist with accounting-related admin in Xero as the role develops
• Take on additional tasks and responsibilities as you learn the business

Mandatory Skills

• Proven experience in an administrative, office coordinator, or operations support role
• Hands-on experience with ServiceM8 or similar job management software
• Strong proficiency with Outlook email and calendar, and Google Calendar
• Experience with scheduling, appointment coordination, and preparing quotes
• Excellent written English and customer communication skills
• Quick learner who adapts fast and needs minimal training
• Reliable, detail-oriented, and able to work independently
• Strong communication skills

Preferred Skills

• Experience working with trades, field service, or home service businesses
• Working knowledge of Xero accounting software
• Experience with social media posting and promotion (Facebook, Instagram, YouTube)
• Ability to manage multiple projects simultaneously
• Comfort handling sensitive business and financial documents with discretion

Why Join Us

• * This is a chance to join a small, growing business where your work makes an immediate, visible difference. You will work closely with the owner and have real opportunities to expand your role and responsibilities over time. If you enjoy keeping things organized and want to grow with a team that values initiative, we would love to hear from you.**

Work Schedule

Monday to Friday, 6 hours per day, Adelaide time (ACST, UTC+9:30; ACDT, UTC+10:30 from October 4). Exact start time to be confirmed.