Job Summary
We are looking for a reliable and detail-oriented Dispatcher/Admin Support Specialist to serve as the front-line point of contact for incoming service calls. This role involves coordinating with field drivers, managing call intake, and ensuring smooth day-to-day communication between customers and our team. The ideal candidate is a strong communicator who can quickly learn our systems and scripts and represent our company professionally on every call.
Key Responsibilities
- Answer and manage incoming phone calls from customers requesting service
- Coordinate and communicate directly with field drivers regarding job assignments and status updates
- Log and track service requests using our dispatch software
- Follow provided scripts to ensure consistent, professional customer interactions
- Monitor and manage service requests coming through partner network platforms
- Maintain accurate records of calls and jobs in our tracking system
- Provide timely updates to customers on service status and timing
- Escalate urgent or complex issues appropriately
Mandatory Skills
- Experience with dispatch or field service management software
- Strong phone communication skills with clear, professional English
- Ability to quickly learn and follow structured call scripts
- Comfortable coordinating with field-based team members in real time
- Reliable, detail-oriented, and able to work independently
- Strong communication skills, both written and verbal
Preferred Skills
- Experience with CRM platforms such as Salesforce
- Background in roadside assistance, logistics, or dispatch-related industries
- Familiarity with VoIP phone systems
- Experience working night or evening shifts
Why Join Us
This is a great opportunity to join a growing team and take ownership of a front-line customer service role with real impact. You’ll receive hands-on training to get up to speed quickly, and there’s strong potential for this role to expand as the team grows.
Work Schedule
Monday to Friday, 3:00 PM to 11:30 PM Eastern Time, 8.5 hours per day
Ready to Apply?
Submit your application and our team will be in touch.
Apply Now