Appointment Setter – Automotive

Job Summary

We are looking for a warm, personable Appointment Setter to be the first voice sellers hear when they reach out about selling their high-end vehicles. You will call inbound leads from our social media ads, confirm their intent to sell, ask a few qualifying questions, and guide them through sharing photos of their vehicle before connecting them with our senior broker. The ideal candidate is a natural conversationalist who builds trust quickly, keeps every call relaxed and friendly, and keeps meticulous notes in Salesforce.

Key Responsibilities

• Call inbound leads from our Facebook and Instagram ads who have expressed interest in selling a high-end vehicle
• Open every call with a soft, friendly introduction that puts sellers at ease and makes them look forward to speaking with our senior broker
• Confirm each seller’s intent to sell and ask qualifying questions about their vehicle and situation
• Verify and update seller contact details, including phone number and email address
• Prompt sellers to upload photos of their vehicle through our customer portal, sending the link via the text or email buttons in Salesforce
• Update lead records and log clear, detailed call notes in Salesforce after every conversation
• Hand off qualified sellers to a senior broker with complete context so the next conversation starts smoothly
• Work through a high volume of inbound leads while keeping each call personal and unhurried

Mandatory Skills

• Proven experience in appointment setting, lead qualification, or phone-based sales
• Excellent spoken English with a clear, confident, and friendly phone presence
• Ability to build rapport quickly and keep conversations warm, natural, and low-pressure
• Experience working in a CRM to update lead records and log call notes
• Comfortable handling a high volume of calls while maintaining consistent energy and quality
• Strong written English for accurate, well-organized lead notes
• Reliable, detail-oriented, and able to work independently
• Strong communication skills and the ability to coordinate smoothly with senior team members

Preferred Skills

• Hands-on experience with Salesforce, including sending texts and emails from lead records
• Background in automotive, luxury goods, or other high-ticket sales
• Experience calling leads generated from Facebook or Instagram ads
• Experience handing off qualified leads to closers, brokers, or account executives
• Familiarity with dialer or VoIP calling tools
• Genuine interest in cars, especially luxury, exotic, or collector vehicles

Why Join Us

You will be the first point of contact for owners of some truly special vehicles, and your conversations will directly shape the deals our brokers close. We offer a supportive team that values your input, and the chance to sharpen your skills in high-end sales, where great communication really stands out.

Work Schedule

Monday to Friday, 8 hours per day, New Zealand time (exact hours to be confirmed)