Best Virtual Assistant Companies in Australia (2026)

Most Australian business owners start looking for a virtual assistant when the admin finally outgrows the evenings: inboxes, calendars, invoices in Xero or MYOB, customer emails, CRM updates and the hundred small jobs that keep the business running. The harder question is where to get one, because “virtual assistant company” covers very different things in Australia: Australia-based assistants sold in prepaid hour packs, Australian-managed providers that recruit offshore staff, subscription services, and agencies that recruit a VA for your role from the Philippines.

This guide compares 8 virtual assistant companies serving Australian businesses in 2026, with every price taken from the provider’s own website (checked October 2026) and shown in Australian dollars next to the full-time monthly cost. If you’re not limited to the Australian market, our worldwide comparison of virtual assistant companies covers more providers.

How We Ranked Them

VA MASTERS wrote this guide and ranks its own service first, so here is exactly how we judged everyone. Every competitor fact comes from that provider’s own website, checked in October 2026. Where a provider doesn’t publish a price, we say so instead of guessing. We only list providers whose published prices are above ours or who don’t publish prices.

We ranked on value for an Australian business that wants reliable, ongoing help, weighing five things:

• Model: a person recruited for your role, prepaid hours with an Australia-based assistant, offshore staff managed by an Australian provider, or a subscription.
• True monthly cost in Australian dollars: the full-time price like for like, plus GST, minimum terms and set-up fees where the provider mentions them.
• Vetting: how candidates are tested on work like yours before you meet them.
• Australian fit: whether the assistant can work your hours and handle Australia-specific work such as Xero or MYOB with GST.
• Continuity: an assistant who learns your business over years is worth more than one who rotates.

No provider wins on all five. An Australia-based assistant buys you local knowledge and your own state’s time zone at Australian rates. An Australian-managed offshore provider buys you a local point of contact. A VA recruited through an agency buys you a person chosen for your role, starting at the lowest published price on this list.

Australian Virtual Assistant Companies Compared (2026)

Prices are from each provider’s own website (checked October 2026). US-dollar prices are converted at the ECB reference rate of 28 October 2026 (US$1 = A$1.4219, rounded to A$1.42) and rounded. “Not published” means the provider quotes per client. Full-time means about 160 hours a month.

The 8 Best Virtual Assistant Companies in Australia

Ranked by overall value for an Australian business that wants dependable, ongoing support, with an honest note on who each one suits better than us.

1. VA MASTERS: Best for a VA recruited for your role from US$6.50/hr (about A$9.25)

VA MASTERS is a virtual assistant recruitment agency. Instead of selling a block of hours, it recruits one person for your role, working the hours you book, in your tools, on your Australian hours. Every search is custom-built for the role and powered by a database of 400,000+ pre-assessed Filipino applicants, AI-assisted screening and human recruiters; where the role needs it, candidates take a skills test built for it, and you interview the top 2–3, usually within about 2 business days of the role being agreed.

VAs cost US$6.50–$15/hr depending on the role (about A$9.25–A$21.30), or about A$1,480–A$3,410 a month full-time; administrative VAs are US$6.50–$10/hr (A$1,480–A$2,270 a month). It costs nothing to start: no upfront fees and no setup fees. After the hire you get regular check-ins and account management, and if the VA isn’t the right fit, a free replacement. There’s no fixed contract term: you work month to month, with 30 days’ written notice, and the first 30 days with each new VA are a trial period. VA MASTERS was founded in 2021 and has placed 1,000+ VAs with 500+ clients; Australia and New Zealand make up 9% of its active clients (as of July 2026).

Best for: Australian owners who want one person recruited for their role, part-time or full-time. Trade-off: your VA works from the Philippines. If the job needs someone in Australia (in-person tasks, local knowledge you can’t write down, or only a few hours a month), an Australia-based service below fits better, and we’ll tell you so on the call.

2. VirtualStaff365: Best for a Melbourne-managed offshore assistant

VirtualStaff365 recruits offshore virtual staff for Australian businesses, with a Melbourne team behind them (its site has pages for staff in the Philippines and South Africa). Its cost page lists example hourly costs excluding GST: virtual assistant / PA A$12–A$15, customer service A$13–A$15, bookkeeping A$16–A$26, based on a 40-hour week (it notes part-time rates may cost more). It states no setup costs and no recruitment fees, with one monthly fee.

Best for: owners who want an Australian point of contact for an offshore hire. Trade-off: its lowest VA rate (A$12 an hour, about A$1,920 for 160 hours, excluding GST) starts above ours (about A$9.25 an hour, A$1,480 a month).

3. The Virtual Assistant: Best for an Australia-based assistant a few hours at a time

The Virtual Assistant says all its virtual assistants live and work in Australia, and where possible can work in your state and time zone. It sells prepaid packs: A$250 for 5 hours (A$50 an hour), A$475 for 10, A$900 for 20 and A$1,995 for 50 hours (A$39.90 an hour), plus GST, with hours valid for 12 months.

Best for: owners who need occasional help from someone in Australia. Trade-off: at A$39.90–A$50 an hour, 50 hours costs A$1,995 plus GST, while a full-time VA MASTERS administrative VA (160 hours) costs A$1,480–A$2,270.

4. Kinetic Innovative Staffing: Best for offshore staff with indicative annual pricing

Kinetic Innovative Staffing provides offshore staff from the Philippines and lists offices in Brisbane, Makati, the US, Singapore and London. Its site publishes indicative annual costs in Australian dollars: virtual assistants about A$25,300–A$34,600 a year (average A$30,000), customer service representatives about A$24,300–A$29,000, labelled as estimates based on its pricing benchmarks.

Best for: businesses building an offshore team with a provider that has a Brisbane office. Trade-off: a virtual assistant at A$25,300–A$34,600 a year (about A$2,110–A$2,880 a month for a full-time year) compares with about A$1,600–A$2,460 a month for a VA MASTERS administrative VA on the same 40-hour week (about 173 hours a month), and the figures are estimates you confirm by quote.

5. Cloudstaff: Best for larger offshore teams across several countries

Cloudstaff describes itself as Australian founded and led, with staff in the Philippines, India, Colombia and Kenya. It quotes one monthly rate per staff member and, per its website, has no setup fees; its online calculator is indicative only, so there is no published price.

Best for: businesses planning a larger offshore team, possibly across several countries. Trade-off: you need a quote to compare costs. For whole teams and functions, see our comparison of outsourcing companies for Australian businesses.

6. Beepo: Best for offshore staff through a Melbourne-based group

Beepo is part of the Probe Group, which is headquartered in Melbourne, and runs offshore staff from Clark Freeport Zone in Pampanga, Philippines. It doesn’t publish prices; you request a quote.

Best for: Australian businesses that want offshore staff through a larger Melbourne-headquartered group. Trade-off: no published price to compare before you talk to sales.

7. Emapta: Best for offshore staff with no minimum number of hires

Emapta runs offshore staff from the Philippines and several other countries and lists an office in North Adelaide. Per its website, it has no minimum hires, no salary markups and no long-term contracts. It doesn’t publish prices.

Best for: businesses that want offshore staff for one or more roles without a minimum team size. Trade-off: you need a quote to compare costs.

8. Wishup: Best for a VA subscription billed in US dollars

Wishup sells remote VA subscriptions (its pricing-page FAQ describes Indian VAs, with US-based VAs on a pricier tier) and has a page aimed at Sydney businesses, with prices in US dollars: Prime VA US$1,299 a month for 4 hours a day or US$1,999 for 8 hours (about A$1,840 or A$2,840), Elite VA US$1,999 or US$2,999, billed monthly, quarterly or annually.

Best for: owners who want a ready-made subscription. Trade-off: a Prime VA at 8 hours a day (about 173 hours a month) costs about A$380–A$1,240 a month more than a VA MASTERS administrative VA for the same hours; confirm in writing that your VA will work Australian hours.

Australian-Based vs Filipino Virtual Assistants

The real choice for most Australian businesses is not which brand, but where your assistant is based. An Australia-based VA costs roughly A$40–A$55 an hour; a Filipino VA recruited through VA MASTERS costs US$6.50–$15 an hour (about A$9.25–A$21.30). Both can do excellent work. They fit different jobs.

Choose an Australia-based VA when the role is a few hours a month, depends on Australia-specific knowledge you can’t document, or needs someone who can occasionally be there in person. Choose a Filipino VA when the role needs regular hours, from about 40 hours a month (80 recommended): at A$40–A$55 an hour, 80 hours with an Australia-based VA would cost about A$3,200–A$4,400, while 80 hours through VA MASTERS costs about A$740–A$1,700 and a full-time Filipino VA about A$1,480–A$3,410.

The honest downsides of hiring from the Philippines: your VA won’t know Australian processes on day one, so expect to write them down; phone-heavy roles need a candidate whose accent and call style suit your customers, which is exactly what the interview is for; and you’re managing someone remotely, so clear daily priorities matter more than they would in an office.

Why Australian Businesses Hire Filipino VAs

Three reasons come up again and again. Cost: a full-time Filipino VA costs about A$1,480–A$3,410 a month, against an Australian employee whose cost starts at about A$58,500 a year even at the National Minimum Wage, once super is added (see the cost section below). English: the Philippines ranks 28th of 123 countries in the EF English Proficiency Index 2025, in the “High” band and second in Asia, and 80% of the VAs VA MASTERS placed between January 2025 and July 2026 report fluent or native English. Hours: Philippine time is the same as Perth and 2–3 hours behind the east coast, and your VA can work any schedule you need; we recruit for your hours.

For many small firms, a first VA isn’t replacing anyone: it’s the hire they couldn’t justify locally.

Virtual Assistant Services Australian Businesses Delegate

Australian businesses most often hire virtual assistants for admin and executive support, customer service, bookkeeping, property and ecommerce admin, marketing and social media. These are VA MASTERS rates by role, with the full-time monthly cost in Australian dollars.

Part-time works too: 41% of VA MASTERS clients start at 80 hours a month (data through July 2026, Filipino Virtual Assistant Statistics 2026), which halves these monthly figures. For specific roles, see our administrative virtual assistants, virtual executive assistant services and Xero and QuickBooks bookkeeping VAs.

The Real Cost Comparison for Australian Businesses

Comparing Australian virtual assistant companies on hourly rates alone misleads, because they charge in different ways: prepaid hour packs, monthly fees per staff member, annual estimates, subscriptions or an hourly rate for a person recruited for your role. The fair comparison is the monthly cost for the hours you actually need, against what the same hours would cost you in-house.

The in-house floor. Even at the National Minimum Wage (A$26.44 an hour, A$1,004.90 for a 38-hour week from 1 July 2026, Fair Work Commission Annual Wage Review 2026), a full-time employee earns about A$52,250 a year. Add the 12% superannuation guarantee (about A$6,270) and the cost is about A$58,500 a year, roughly A$4,880 a month, before payroll tax where it applies, workers’ compensation insurance, leave cover, recruitment, equipment or any pay above the legal minimum. A more typical admin wage is higher: Jobs and Skills Australia puts median full-time earnings for general clerks at A$1,438 a week (ABS data for May 2025), about A$74,780 a year, or about A$83,750 with super.

Against the legal minimum cost of an Australian employee, a full-time administrative VA through VA MASTERS costs about 53–70% less. Against the median general-clerk wage with super, the gap reaches about 79%, in line with the up to 80% savings versus local hiring. You pay the provider’s rate; ask your accountant or BAS agent how GST applies to services bought from overseas.

For a full breakdown of Australian rates by role, read our virtual assistant cost Australia guide, or run your own numbers in the VA cost savings calculator.

Our work runs through the Connect system, linking us to 150 to 200 AMC portals, so it’s not the easiest thing for a new hire to pick up. Francis adapted quickly. He handles our calendar scheduling and outreach calls … Communication has been smooth throughout. … VA Masters made this an easy decision, and an even easier one to stick with.

Faye

Owner/appraiser, Real Estate Appraisal

★★★★★

Australian Hours, Time Zones and Privacy

Hours. The Philippines (UTC+8) doesn’t change its clocks. It shares Perth’s time, is 1.5 hours behind Darwin, 2 hours behind Brisbane, and 2 hours behind Sydney, Melbourne, Canberra and Hobart in winter (3 hours during daylight saving, from the first Sunday in October to the first Sunday in April); Adelaide is 1.5 hours ahead of Manila in winter and 2.5 hours in summer. That is geography, not a working pattern: VA MASTERS VAs can work any schedule you need, including your local office hours, early mornings or a split shift, and we recruit for your hours. Agree the schedule in the discovery call, and candidates are screened for it. For more on working across time zones, see our time zone guide.

Privacy. If your business is covered by the Privacy Act 1988 (many small businesses with an annual turnover of A$3 million or less are exempt, with exceptions such as health service providers), Australian Privacy Principle 8 generally requires you to take reasonable steps to ensure an overseas recipient handles personal information in line with the APPs, and you can remain accountable for how it is handled. Decide what customer and staff data your VA will see, keep access controlled, and check your own set-up with your privacy adviser.

Access and confidentiality. Give your VA their own logins with only the permissions the role needs, keep two-factor authentication on, and remove access the day someone leaves. Every VA MASTERS VA is required to sign written confidentiality undertakings, and if you have your own NDA, we require your VA to sign it. Details are on our security page.

How to Choose the Right One

Start with one question: how many hours a month will the work really take?

• A few hours a month, Australia-specific work: an Australia-based service such as The Virtual Assistant.
• A defined role from about 40 hours a month (80 recommended): a VA recruited for you (VA MASTERS), part-time or full-time.
• An Australian point of contact for an offshore hire: VirtualStaff365 or Kinetic Innovative Staffing.
• A larger offshore team or several functions: Cloudstaff, Beepo or Emapta.
• A ready-made subscription: Wishup.

Then check Australian fit: can the VA work your hours, does the provider screen for the tools and local knowledge the role needs (Xero, MYOB, your CRM or property software), and how does it handle personal data. A specialised role (bookkeeping, PPC, property management) needs a provider that recruits and tests for that exact role, not a general assistant.

Melbourne, Sydney, Brisbane, Perth or anywhere else: virtual assistant companies work remotely, so where your business is based doesn’t limit your choice. A local agency only matters if you want occasional in-person help. If you’re outsourcing a whole function rather than hiring one person, see our comparison of Australian outsourcing companies. Hiring for the UK too? See our UK virtual assistant companies guide.

What Makes a Great VA Company for Australia

Beyond the model, three qualities separate a great provider from an average one. The first is role-specific vetting: a real test of whether a candidate can do your work, not just a CV filter. Providers that test on tasks that mirror the job deliver better hires than those that match on credentials alone.

The second is fit with how Australian businesses work: your hours, Australian English, local tools such as Xero and MYOB where the role needs them, and careful handling of personal data. The third is transparency: a published or clearly quoted price, GST stated, no surprise fees, and a model where you know exactly what you pay for and when. Weigh these three more heavily than a slick website or a big headline number.

Why the #1 Pick Ranks First

A VA recruited for your role tops this list for Australian businesses with a real, ongoing role because of what happens before you meet anyone: a 6-stage recruitment process built around your job. Only about 1 in 508 applicants is placed (166,350 applications, January 2025 to July 2026, Filipino Virtual Assistant Statistics 2026).

When the role calls for one, the skills test is the stage that matters most: you see how a candidate handles your kind of work before you commit, not just how the CV reads.

Common Mistakes When Choosing a VA Company

Red Flags to Watch For

Be cautious of any service selling VAs at rates far below the market, such as US$2–$3 an hour. Rates that low usually mean high turnover, and a VA who leaves after three months costs you more than a fairly paid one who stays for years.

Other red flags: vague or hidden pricing, prices that leave out GST without saying so, no clear vetting process, long lock-ins that aren’t explained up front, and no support or replacement after placement. Ask every provider how candidates are tested, whether the VA can work your Australian hours, how personal data is handled, what happens if a hire doesn’t work out, and exactly what you’ll pay and when. A reputable provider answers all of these clearly.

Scaling From One VA to a Team

Many Australian businesses start with one virtual assistant and, once they see the difference, add a second and third role. How a provider handles that growth matters as much as the first hire. With a job board or a freelance marketplace, every new role is another search you run yourself.

With a recruitment agency, each new role becomes a briefing: it already knows your business, standards and tools, and the vetting stays the same for every hire. For a founder planning to add a support VA, then a bookkeeper, then a marketing assistant over the next year, that consistency adds up quickly.

Questions to Ask Any VA Company

Put every provider on this list through the same checklist before you commit.

• Do you recruit for my role, or assign someone from your existing team? A search built around your role fits specialised work better.
• Do you test candidates on real tasks? A test task predicts fit better than a profile.
• Can the VA work my Australian hours? Confirm the exact schedule, in your state’s time zone, before anyone starts.
• How is personal data handled? Ask what access controls and safeguards are in place for staff outside Australia.
• Will the same person work on my account every time? Continuity builds deeper knowledge of your business.
• What happens if the hire doesn’t work out? Look for a replacement at no extra cost.
• What is the full monthly price in Australian dollars, and is GST included? Compare like for like.
• Is there a set-up fee or minimum term? Get it in writing before you start.
• How fast will I see candidates? About 2 business days is realistic for a search built for your role with VA MASTERS.
• What support do I get after the hire? This is the biggest difference between the models.

Ask those ten questions and the right choice for your business usually becomes obvious.

What Our Clients Say

Thomas

Founder, Content Development & Social Media Marketing

★★★★★

Before working with VA Masters, AI video generation was eating up an enormous amount of my time, the kind of work that had to get done, but kept pulling me away from everything else. We started with 2 VAs and have since grown the team to 4. … VA Masters made scaling from 2 VAs to 4 an easy call, since the recruitment and onboarding was handled on their end. …

David

Co-founder, Primegrowth AI

★★★★★

Working with VA Masters has been quick and efficient from the start. The process moved fast, and the support since then has been very good. I especially appreciate the regular check-ins. It’s reassuring to know the team is following up and making sure everything is running smoothly.

Mary

Co-owner, Custom Textiles & Accessories

★★★★★

… Bringing on Teo as our graphic designer through VA Masters was a great decision. His skills genuinely surprised us. … The whole process was easy on our end, VA Masters found him, handled onboarding and the admin, and we just got to work. Three months in, he’s part of how we operate. …

Real Messages from Real Clients

Happy VAs Deliver Better Results for Your Business

VAs who feel supported stay longer, learn your business more deeply and take more ownership of the work. Here is what our VAs say about working with VA MASTERS.

Hear From Our VAs

Jennelyn

Operation Manager VA

Working at VA Masters has been a life-changing experience. I’ve felt genuinely supported, valued, and trusted every step of the way. What stands out is how much the company cares about our growth. …

Leony

Customer Support Specialist

… These past two years have been nothing short of transformative, both professionally and personally. … The opportunities I’ve been given to develop my skills, take on new challenges, and contribute to meaningful projects have been invaluable. …

Gabby

Administrative VA

I’m incredibly grateful to VA Masters for helping me transition from working on-site to becoming a virtual assistant. … What really made the difference were the weekly kamustahan sessions and monthly check-ins. …

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