Job Overview
We are looking for a proactive and resourceful E-commerce Operations Manager to join a fast-growing e-commerce business. This role combines customer support and content management tasks, requiring the ability to handle customer inquiries, manage content on an e-commerce platform, and improve operational efficiency. You will work with tools like Shopify, Klaviyo, Gorgeous, and AI-driven automation systems to maintain high standards, implement KPIs, and ensure smooth day-to-day operations.
Key Responsibilities
Customer Support Management
- Assist in managing customer support processes for the e-commerce business.
- Handle escalations from the automated bot for issues that require human intervention.
- Provide timely responses to customer inquiries regarding orders, deliveries, and account-related issues through email and chat.
- Maintain customer support tools like Gorgeous and Klaviyo for seamless customer interaction.
Content Management
- Update product descriptions, images, and banners on the e-commerce site.
- Ensure that all content is aligned with brand guidelines and optimized for customer experience.
- Create and update visual assets for the website using tools like Shopify and Photoshop.
Operational Efficiency
- Implement automation solutions to reduce manual tasks and increase team productivity.
- Develop and monitor KPIs to measure operational performance and customer satisfaction.
- Collaborate with cross-functional teams to ensure seamless operations.
Platform Management
- Manage and optimize the Shopify store, including product listings, inventory management, and order fulfillment processes.
- Stay updated with e-commerce trends and propose improvements to enhance the user experience.
Requirements
- Experience in e-commerce operations, customer support, and content management.
- Proficiency in tools like Shopify, Klaviyo, Gorgeous, and basic understanding of AI tools and automation.
- Strong communication skills, both verbal and written, with the ability to handle customer inquiries and internal team communication efficiently.
- Attention to detail and a proactive approach to problem-solving.
- Ability to manage multiple tasks and projects in a fast-paced environment.
- Knowledge of the hemp industry is a plus.
Working Hours & Schedule
- Full-time, Monday to Friday, working hours from 8:00 AM to 5:00 PM PST.
- Flexibility to adjust schedules as needed based on project deadlines or urgent tasks.
Why Join Us
This position offers an exciting opportunity to work in a growing e-commerce business in the hemp industry. You’ll be part of a dynamic, remote team and will play a crucial role in driving operational success. We offer a flexible, supportive work environment where automation, AI, and innovation are key components to achieving our goals.
This position is no longer open
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