Job Summary
We are seeking an experienced and highly responsive Emergency Service Dispatcher to manage real-time dispatch operations for a growing emergency lockout service. This role demands exceptional speed, clear communication, and the ability to coordinate between customers in urgent situations and field technicians. The ideal candidate thrives under pressure, communicates with confidence, and understands that every minute counts in emergency service delivery.
Key Responsibilities
- Receive incoming service calls and collect essential customer information including location, contact details, and nature of the emergency
- Immediately dispatch jobs to the appropriate field technician via WhatsApp — speed is critical
- Monitor all incoming work orders from advertising partners and service platforms
- Confirm technician assignments and follow up to ensure jobs are accepted and en route
- Communicate with customers professionally and confidently, providing accurate ETAs and updates
- Track active jobs and ensure no service request is left unattended or delayed
- Maintain organized records of all dispatched jobs, technician assignments, and customer communications
- Coordinate with management on technician availability, coverage gaps, and scheduling conflicts
- Handle Spanish-speaking customer inquiries via text using translation tools when needed
Mandatory Requirements
- Excellent English communication skills (written and verbal) — MUST
- Clear, confident speaking voice with professional phone manner
- Proven experience in dispatch, call center, or customer service roles involving real-time coordination
- Ability to work with extreme urgency — jobs must be dispatched within minutes
- Strong multitasking skills with the ability to handle multiple calls and dispatch requests simultaneously
- Highly reliable and consistent — no missed jobs, no delays
- Comfortable using WhatsApp for team communication and job coordination
- Self-motivated and able to work independently without constant supervision
Preferred Skills
- Experience in emergency services, locksmith, roadside assistance, or similar time-critical industries
- Spanish language proficiency (speaking and/or written)
- Familiarity with dispatch software or CRM systems
- Experience coordinating field technicians or service teams
- Ability to use Google Translate or ChatGPT for multilingual communication
Why Join Us?
- Play a critical role in a fast-paced emergency service operation
- Stable position with consistent scheduling
- Opportunity for long-term growth as the team expands
- Be part of a team where your speed and reliability directly impact customer satisfaction and business success
If you have the urgency, professionalism, and dispatch experience to keep our operations running at full speed, apply now and make an immediate impact.
Work Schedule
The working hours of the business are 7 days a week, 7:00AM – 12:00AM. Mountain time
Each VA is going to work 5 days a week, in shifts of 9 hours per day.
This position is no longer open
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