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Full TimeAdministrative and Operations SupportOther
Job Summary
We are seeking a dynamic Customer Success Representative to conduct video consultations with business owners about AI-powered marketing solutions. This role combines client consultation, relationship management, and strategic implementation support. The ideal candidate is entrepreneurial, self-motivated, and skilled at explaining complex technology in simple, business-friendly terms.
Key Responsibilities
- Conduct professional video consultations with business owners to assess their online presence and marketing needs
- Present analysis, recommendations, and implementation strategies in clear, accessible language
- Guide clients through decision-making processes and next steps for AI marketing solutions
- Follow up with leads to schedule appointments and advance them through the sales pipeline
- Build and refine systems and processes to improve conversion rates and client satisfaction
- Collaborate with leadership to continuously enhance service delivery and customer experience
- Provide feedback from client interactions to inform product and service development
- Maintain professional communication standards across all client touchpoints
Mandatory Requirements
- Native or near-native English communication skills (written and verbal) – MUST
- Available to work during US Eastern hours (9 AM – 6 PM ET)
- Professional video setup including quality camera, microphone, reliable internet connection, and appropriate background
- Strong interpersonal and communication skills with ability to explain technical concepts simply
- Self-starter mentality with proven ability to identify and solve problems independently
- Minimum 1 year experience in business development, sales, customer success, or startup/small business environment
- Comfortable with technology and learning new tools quickly
Preferred Skills
- Experience in digital marketing, SEO, or technology sectors
- Background in B2B sales or business consulting
- Proven track record in closing deals or managing client relationships
- Entrepreneurial mindset with strategic thinking abilities
- Natural curiosity about business operations and problem-solving
Why Join Us?
- Opportunity to shape and build the customer success function from the ground up
- Work directly with business owners and company leadership
- Gain expertise in cutting-edge AI marketing technology
- Performance-based incentives and clear growth path from part-time to full-time
- Real impact on company growth with direct access to decision-makers
If you’re entrepreneurial, client-focused, and ready to build something meaningful while helping businesses succeed, apply now and become a key part of our growing team!
Work Schedule
EST time
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