Full TimeAdministrative and Operations Support

Job Summary

We are looking for a sharp, level-headed Delivery Dispatch Coordinator to manage the flow of orders and drivers across a busy delivery operation. In this role, you’ll track deliveries in real time, assign jobs to drivers, confirm completions, and keep communication tight between the call center, drivers, and customers. The ideal candidate has dispatch or logistics coordination experience, stays calm under pressure, and thrives in a fast-moving environment where accuracy matters.

Key Responsibilities

Track shipments and deliveries in real time using a delivery management platform
Assign delivery tasks to drivers and monitor progress throughout each shift
Contact drivers to confirm that deliveries have been completed
Check incoming orders for duplicates and resolve double-order issues
Coordinate communication between the call center, drivers, and customers
Flag and troubleshoot delivery delays or issues as they arise
Keep accurate, up-to-date records of order and delivery status
Maintain clear, responsive communication with all parties throughout the shift

Mandatory Skills

Prior experience in dispatch, logistics, or delivery coordination
Comfortable working a fixed overnight/early-morning shift schedule
Calm and composed under pressure, with strong problem-solving instincts
Comfortable using delivery management software and VoIP/phone systems (e.g., Dialpad)
Proficient with messaging tools such as WhatsApp for real-time coordination
Strong organizational skills and sharp attention to detail
Reliable, detail-oriented, and able to work independently
Strong communication skills in English, both written and verbal

Preferred Skills

Experience coordinating a team of field drivers or couriers
Background in last-mile delivery, courier, or transportation operations
Ability to manage multiple moving pieces simultaneously without losing track
Experience working in a high-volume, time-sensitive operations environment
Quick to learn new software and adapt to changing workflows

Why Join Us

This is a great opportunity to play a central role in a fast-paced delivery operation where your coordination keeps everything running smoothly. You’ll work with a tight-knit team that values reliability and quick thinking, with the stability of a consistent schedule and room to grow as the operation scales.